Ethan Gosling
Caves Beach,NSW
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ICT Trainee
St John paul II/Australian Training company
01.2019 - 01.2022
- At St John Paul II Catholic College, I learnt the basics of ICT support/help desk
- I learnt and demonstrated skills such as
- Communicating complex IT systems to staff members of varying ICT knowledge
- Performed on site and remote troubleshooting across multiple campuses
- Ability to administer a network, including patching network ports, testing cables, installing WAPs
- Providing technical support for a wide range of devices
- Including devices such as printers, Apple TV’s, Chrome books, MacBook’s, iPads, Windows computers, WAPs
- Able to image, wipe and enrol a range of devices into enterprise services including MacBook’s, iPads and chrome books
- Used enterprise ticketing software such as ServiceNow to deliver high end results to staff members.
Technical Support Officer
St john paul II
01.2022 - 01.2023
- After Completing my Cert III, I was hired to a full-time position at the college
- I expanded on my skills and took on new roles within the school such as
- Managed and trained ICT trainees within a diverse and cross-disciplinary ICT office Communicated with external contractors and organizations to deliver innovative technologies in education
- Supported and led a “network transformation project” within the college to update old ICT infrastructure including switches, WAPs and routers.
Education
Certificate III Information Technology -
Australian Training Company
01.2022
HSC -
Swansea high school
01.2018
Skills
- Network Troubleshooting
- Incident Management
- Remote Support
- Hardware Diagnostics
- Decision making
- Software troubleshooting
- Application Support
- Interpersonal skills
- Customer service orientation
- Vendor management
References
- Layn Mellish, 0421985130
- Shaneel Datt, 0428611369
Certification
Cisco Introduction to Cybersecurity Certificate
Timeline
Technical Support Officer
St john paul II
01.2022 - 01.2023
ICT Trainee
St John paul II/Australian Training company
01.2019 - 01.2022
Certificate III Information Technology -
Australian Training Company
HSC -
Swansea high school
Cisco Introduction to Cybersecurity Certificate
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