Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Kyle Jerome Froeschle

ICT
Kelso,QLD

Summary

Enthusiastic ICT Systems Officer at 500+ employee not-for-profit disability services organisation. 2+ years experience of service desk and maintaining office hardware, software and network connectivity. Constantly looking to increase performance of infrastructure and improving business processes. Seeking new challenges to utilise and enhance my IT knowledge.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

ICT Trainee

Cootharinga North Queensland
Townsville, QLD
09.2019 - 01.2020
  • Provide First Level Service Desk Support
  • Record, Classify and Prioritise Incidents and Service Requests
  • Identify and Escalate Service Desk Requests
  • Use Standard Procedures to Image, Deploy and Install Workstations
  • Create and Manage Changes User Accounts

ICT Support Officer

Cootharinga North Queensland
Townsville, QLD
01.2020 - 05.2021

ICT Systems Officer

Cootharinga NQ
Townsville, QLD
09.2019 - Current
  • Installing and maintaining computer software and hardware
  • Monitoring network to ensure it is running optimally
  • Completing level 1, 2 & 3 service requests
  • Provide system administration among multiple environments including Windows, Linux, Azure, VMware and Cisco environments
  • Configuring, maintaining and deploying the Standard Operating System (SOE)
  • Managing Active Directory
  • Maintaining Asset Registry
  • Reviewing and improving infrastructure, business services and processes

Education

High School Diploma -

Ryan Catholic College
Townsville, QLD
01.2009 - 11.2013

Diploma - IT Networking

Tafe Queensland
Townsville, QLD
06.2018 - 06.2019

Skills

Troubleshooting & Problem Solving

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Certification

2019Diploma of Information Technology – Networking

Accomplishments

  • Creating Powershell Task to notify staff of upcoming password expiry vastly decreasing service requests related to this issue
  • Migrating applications to upgraded Windows Servers
  • Discovering and Patching vulnerabilities on Servers and ESXi environment
  • Replacing networking infrastructure with Cisco Meraki products
  • Configuring and managing Work profiles to Remotely Manage Company owned Mobile devices using Workspace ONE
  • Heavy involvement in Office 365 Mail Migration - Tasked with batching/migrating all mailboxes and resolving any errors that occurred.

Timeline

ICT Support Officer

Cootharinga North Queensland
01.2020 - 05.2021

ICT Trainee

Cootharinga North Queensland
09.2019 - 01.2020

ICT Systems Officer

Cootharinga NQ
09.2019 - Current

Diploma - IT Networking

Tafe Queensland
06.2018 - 06.2019

High School Diploma -

Ryan Catholic College
01.2009 - 11.2013
Kyle Jerome FroeschleICT