Ethan Halkett
Gold Coast
Summary
Experience in dynamic roles with proven high standards across a variety of businesses, excelling in customer needs assessment. Knowledge in enhancing customer satisfaction through effective problem-solving and relationship building. Proficient in point of sale operations, ensuring accurate transactions while fostering a positive shopping experience through strong and positive communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant / Party Host
Gold Coast Aqua Park
03.2025 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients including during peak hours which often involved engaging with hundreds of guests.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Lifeguard / Party Host
Gold Coast Wake Park
12.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring swimming area and enforcing rules including during peak hours which often involved hundreds of guests.
- Monitored safety of guests in and around swimming area.
- Provided friendly customer service to guests and addressed concerns.
Education
Queensland Certificate of Education -
St. Michael's College
Merrimac, QLD11-2024
Skills
- Opening and closing procedures
- Customer needs assessment
- Upselling strategies
- Point of sale operation
- Goal oriented
- Relationship building
- Complex Problem-solving
- Cash handling
Certification
- First Aid/CPR Certified (documents can be provided)
Timeline
Sales Assistant / Party Host
Gold Coast Aqua Park
03.2025 - Current
Lifeguard / Party Host
Gold Coast Wake Park
12.2022 - Current
Queensland Certificate of Education -
St. Michael's College
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