Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Hawkins

Maitland,NSW

Summary

Driven by a commitment to excellence, I leveraged my customer service abilities and creative problem-solving skills at Newcastle Racecourse and KFC to significantly enhance guest satisfaction. My expertise in motivating teams and influencing others led to a notable improvement in service delivery, embodying a blend of hard and soft skills essential for dynamic customer engagement.

Overview

3
3
years of professional experience

Work History

Customer Service

Newcastle Racecourse
03.2022 - Current
  • Anticipated guests' needs and delivered excellent customer service.
  • Enhanced customer satisfaction through exceptional customer service and prompt issue resolution.
  • Displayed excellent customer service when greeting customers and accepting donations.

Customer Service

KFC East Maitland
11.2021 - Current
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Delivered high-quality customer service, resolving issues promptly and professionally.
  • Greeted customers warmly to provide exceptional customer service.
  • Provided exceptional customer service while managing escalated complaints or concerns.

Education

High School Diploma -

All Saint's College, Saint Mary's Campus
Maitland, NSW
09.2024

Skills

  • Customer service abilities
  • Influencing Others
  • Motivating Teams
  • New Hire Training
  • Public Speaking
  • Creative Problem-Solving
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Multitasking

Timeline

Customer Service

Newcastle Racecourse
03.2022 - Current

Customer Service

KFC East Maitland
11.2021 - Current

High School Diploma -

All Saint's College, Saint Mary's Campus

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Ethan Hawkins