Ethan Shaikh
Melbourne,Australia
Summary
A highly motivated and customer-focused professional with diverse experience in hospitality, retail, and customer service. Fluent in English, Cantonese, and Japanese, with a strong ability to engage with customers from various backgrounds. Adept at working collaboratively in fast-paced, team-oriented environments, while delivering exceptional customer experiences. Passionate about outdoor gear and retail, with a keen interest in product knowledge and sales. Goal-driven sales advisor focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering several years' experience in the field and the desire to exceed expectations across the board.
Overview
7
7
years of professional experience
Work History
Casual Sales Advisor
Macpac
06.2022 - Current
- Provided expert advice on outdoor gear, ensuring customers found the right products for their needs
- Managed point-of-sale transactions and handled cash register operations
- Assisted with stock inventory management and replenishment
- Built strong customer relationships through personalised service and product recommendations
Casual Sales Assistant
Critical Hit
10.2021 - 01.2022
- Operated POS system and managed cash transactions efficiently
- Maintained well-stocked shelves and organised product displays
- Opened and closed the store, ensuring security and smooth daily operations
- Received and processed stock deliveries, updating inventory systems
- Consistently met sales targets through proactive customer engagement and upselling techniques
Sales & Customer Service Agent
Probe Communications
05.2019 - 12.2020
- Served as part of the Coles Vintage Cellars Wine Club Concierge sales team
- Promoted and sold specialist wines to club members via phone consultations
- Managed customer objections and resolved complaints within company guidelines
- Ensured smooth delivery of stock orders to customers
Kitchen Hand & Dishwasher
Schnitz
03.2018 - 05.2019
- Assisted in food preparation, including schnitzels and sandwiches
- Maintained cleanliness and organisation in the kitchen
- Provided support in serving food and ensuring timely customer service
- Worked efficiently in a fast-paced, team-oriented kitchen environment
Education
Bachelor of Information and Communication Technology - Software Engineering
Swinburne University of Technology
03.2025
Victorian Certificate of Education -
University High School
01.2018
Exchange Program
Ootani Senior High School
Ishikawa, Japan01.2018
Skills
- Multilingual
- Customer service
- Problem-solving
- Sales training
- Upselling products
- Sales strategies
- Strong sales and upselling skills
- Retail and POS system experience
- Team collaboration and adaptability
- Inventory management
- Effective communication
- Performance tracking
- Sales background
References
Available upon request.
References
References available upon request.
Timeline
Casual Sales Advisor
Macpac
06.2022 - Current
Casual Sales Assistant
Critical Hit
10.2021 - 01.2022
Sales & Customer Service Agent
Probe Communications
05.2019 - 12.2020
Kitchen Hand & Dishwasher
Schnitz
03.2018 - 05.2019
Bachelor of Information and Communication Technology - Software Engineering
Swinburne University of Technology
Victorian Certificate of Education -
University High School
Exchange Program
Ootani Senior High School
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