Ethan Shobrook
Robertson,Australia
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep tasks and sales on schedule. Years of experience in team leading via Crew Training and Maintenance at Moss Vale McDonald's Prior to becoming a Shift Manager.
Overview
4
4
years of professional experience
Work History
Crew Member, Crew Coach, Maintenance
McDonald's
Moss Vale , NSW
01.2020 - 12.2023
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Maintained up-to-date records of all employees' training progress and certification status.
- Performed preventive maintenance on equipment and machinery to ensure optimal operation.
- Executed minor repairs and adjustments to machines as needed.
Shift Manager
McDonalds
Moss Vale , NSW
12.2023 - Current
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Developed and maintained positive working relationships with crew members and fellow managers.
Education
High School Diploma -
Bowral High School
Bowral, NSW09-2023
Skills
- Schedule oversight
- Quality Assurance
- Team Development
- Equipment Troubleshooting
- Decision-Making
- Delegating Work
- Staff Motivation
- Shift checklists
- Employee Training
- Workplace Safety
- Cash Handling
- Handling Customer Complaints
- Training and mentoring
Affiliations
- Played team sport such as Soccer, State Oztag, and Touch Football along with numerous other sports during my time at school.
- Competed in many Solo orientated sports such as State Athletics and Regional Cross Country.
- I also have numerous Recreational hobbies such as Spearfishing, Offshore fishing and Camping.
Timeline
Shift Manager
McDonalds
12.2023 - Current
Crew Member, Crew Coach, Maintenance
McDonald's
01.2020 - 12.2023
High School Diploma -
Bowral High School
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