Ethan Verhage
Summary
Passionate HR professional with a Bachelor of Business in Human Resource Management, complemented by major studies in Business Information Systems. Currently delivering superior customer service at Maroondah City Council, with 18 months of fostering positive community interactions and collaboration. Proven success in the retail industry over 5 years, including leadership roles as a shift supervisor, showcasing exceptional communication and team development. Dedicated to transforming organisational growth, through innovative problem-solving, exceptional service standards, and a genuine desire for empowering people.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Maroondah City Council
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls to answer questions about services
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Completed data entry to record call notes, suggestions and questions
Human Resources Assistant
Maroondah City Council
03.2023 - Current
- Worked within the Human Resources, People & Culture area of Maroondah City Council operations
- Demonstrated respect, friendliness and willingness to help stakeholders whenever needed
- Timely and accurate updating of systems, delivered mail and maintained office organisation
- Processed employee termination paperwork at direction of supervisory staff
- Completed a secondment organising and overseeing secondary and tertiary educated placement within the council
James N Stevens HR Scholarship
Maroondah City Council
01.2023 - 02.2023
- Worked alongside multiple areas of Human Resources within the Council, including; Recruitment, Learning & Development, Occupational Health and Safety, and the HR Advisory Team
Dispatch Picker
Woolies X
11.2022 - 03.2023
- Worked efficiently to meet assigned daily picking quotas
- Pulled orders quickly to maintain demanding productivity goals
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
Retail Shift Supervisor
Paul's IGA
04.2018 - 11.2022
- Responded to and resolved customer questions and concerns
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Helped store management meet standards of service and quality in daily operations
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Completed store opening and closing procedures and balanced tills
Education
Bachelor of Business - Human Resource Management
RMIT University
Melbourne, VIC12-2024
Skills
- Flexible and Adaptable
- Honest
- Self-Motivated
- Team player
- Pragmatic problem solver
- Proficient with MS Office Suite
- Managing HR Systems
- Active Listener
- Collaborative mindset
- Reliable & Responsible
- Attention to Detail
- Excellent Interpersonal Communication
Timeline
Customer Service Officer
Maroondah City Council
06.2023 - Current
Human Resources Assistant
Maroondah City Council
03.2023 - Current
James N Stevens HR Scholarship
Maroondah City Council
01.2023 - 02.2023
Dispatch Picker
Woolies X
11.2022 - 03.2023
Retail Shift Supervisor
Paul's IGA
04.2018 - 11.2022
Bachelor of Business - Human Resource Management
RMIT University
Similar Profiles
Emily RossEmily Ross
Pool Lifeguard at Maroondah City CouncilPool Lifeguard at Maroondah City Council
Belinda ChisholmBelinda Chisholm
Duty Supervisor at Hume City CouncilDuty Supervisor at Hume City Council
Lindsey BakerLindsey Baker
Relief Educator at Maroondah PreschoolRelief Educator at Maroondah Preschool