Lara Pinneri
Adelaide,SA
Summary
Enthusiastic and dedicated Aesthetics student, currently pursuing a Bachelor of Health Science (Aesthetics) at Torrens University. My academic journey reflects a profound interest in the intricate realm of skin health, driven by an unwavering passion for empowering individuals to feel confident in their own skin, regardless of their struggles. My career trajectory, which encompasses valuable experience in the retail sector, is now focused on delving deeper into the area of my studies.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Northline
Adelaide, SA
01.2024 - Current
- Answered customer inquiries via telephone and email.
- Assisted customers with placing bookings for freight services.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Developed strategies to improve customer service processes and procedures.
- Handled escalated customer complaints and disputes in a professional manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Retail Assistant
Seed Heritage
Adelaide, SA
09.2020 - 01.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Greeted and assisted customers in locating items and completing purchases.
- Managed cash register operations using POS system and processed sales and returns.
- Put new merchandise on shelves and racks in attractive arrangements.
- Helped customers select products best fitting personal needs.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Lifted materials of varied weights on regular basis.
Retail Assistant
French Connection
Adelaide, SA
09.2019 - 04.2020
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Engaged with customers and recommended products based on needs and requests.
Retail Assitant
The Petal & Co/The Scent Candle Co
Adelaide, SA
01.2017 - 12.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Retail Assistant
LE NUMINOUS
Adelaide, SA
05.2018 - 10.2018
- Assisted with market preparation.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
High School Diploma -
Loreto College
Adelaide12.2019
Bachelor of Science - Health And Science
Torrens University
OnlineSkills
- Friendly and Helpful
- Time Management
- Reliable and Responsible
- Customer Service
- Adaptable and Flexible
- Positive Customer Engagement
- Team Cooperation
- Flexible Hours
- Store Organization
- Decision Making
- Store Opening and Closing
- Cash Register Operation
- Returns and Exchanges
- Ability to Lift 40 pounds
References
Penny Petrakos - Seed Supervisor Burnside.
Myca Rahme - Seed Kids Department Manager.
Stella Mariniello - The Scent Candle co Owner.
Timeline
Customer Service Officer
Northline
01.2024 - Current
Retail Assistant
Seed Heritage
09.2020 - 01.2024
Retail Assistant
French Connection
09.2019 - 04.2020
Retail Assistant
LE NUMINOUS
05.2018 - 10.2018
Retail Assitant
The Petal & Co/The Scent Candle Co
01.2017 - 12.2018
High School Diploma -
Loreto College
Bachelor of Science - Health And Science
Torrens University
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