Ethige Aroshini Jayashanthi Silva
Mount Colah,NSW
Summary
Dynamic and results-oriented professional with a proven track record at National Development Bank, excelling in customer service and complaint resolution. Skilled in critical thinking and data entry, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction through empathetic communication and efficient problem-solving.
Overview
17
17
years of professional experience
Work History
Educator
Kidopia
06.2024 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Front End Cashier
Forestway Fresh
09.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Cash Officer
National Development Bank
03.2018 - 04.2019
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
Customer Service Representative
National Development Bank
10.2008 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Banking And Finance
Institute of Banking And Finance
Sri Lanka10-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
Languages
English
Professional Working
Timeline
Educator
Kidopia
06.2024 - Current
Front End Cashier
Forestway Fresh
09.2019 - 08.2021
Cash Officer
National Development Bank
03.2018 - 04.2019
Customer Service Representative
National Development Bank
10.2008 - 03.2018
No Degree - Banking And Finance
Institute of Banking And Finance
Similar Profiles
Ethige Aroshini Jayashanthi SilvaEthige Aroshini Jayashanthi Silva
Early Childhood Educator at KidopiaEarly Childhood Educator at Kidopia
Rahul AroraRahul Arora
Director at Wipro Australia LtdDirector at Wipro Australia Ltd
Fatema Dewan AnannaFatema Dewan Ananna
Assistant Makeup Artist at Umme's MakeoverAssistant Makeup Artist at Umme's Makeover
REGINA MATHENEYREGINA MATHENEY
Educator at Warren County SchoolsEducator at Warren County Schools
ESMERALDA GONZALESESMERALDA GONZALES
Educator at Ector County Independent School DistrictEducator at Ector County Independent School District