ETINOSA JAMES ERIYO
Saint Marys,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
IT SUPPORT ANALYST
Computer Share
01.2023 - 12.2023
- Managed and maintained IT infrastructure, ensuring system performance and security
- Trained and provided technical support to end-users, resolving hardware and software issues promptly
- Collaborated with cross-functional teams to implement upgrades and launch new IT initiatives
- Conducted user training and documentation to empower employees in utilizing technology effectively.
DISABILTY AND YOUTH SUPPORT
HELP AT HAND
06.2022 - 02.2023
- Assisted in developing grant proposals to support social service initiatives.
- Facilitated outreach activities to build community awareness.
- Developed and maintained accurate records of programs and services.
- Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
DATA ENTRY CLERK
Computer Share
08.2022 - 12.2022
- Proficient in accurately entering large volumes of data with speed and precision
- Skilled in utilizing various software programs and databases to input and retrieve information
- Demonstrated ability to maintain confidentiality and adhere to data security protocols.
IT HELP DESK LEAD
Shalom Print
10.2020 - 02.2022
- Led a team of IT professionals in providing technical support to end-users across multiple departments
- Developed and implemented ticketing system to streamline help desk operations and prioritize user requests
- Managed and resolved complex technical issues to ensure minimal downtime and enhance user satisfaction.
HELP DESK LEVEL 1
Dennis Computers
07.2018 - 09.2020
- Knowledge of Active Directory for user account management and password resets
- Excellent communication skills, providing friendly and efficient customer support via phone and email
- Familiarity with ticketing systems and ability to prioritize and escalate issues as needed.
Education
BACHELOR OF BUSINESS - Business Administration And Management
Western Sydney University
Sydney, NSW03.2027
Bachelor of Information Technology - Information Technology
Western Sydney University
Sydney, NSW03.2027
ADVANCED DIPLOMA IT (CLOUD AND NETWORKING) - Information Technology
TAFE NSW
SYDNEY, NSW12.2023
CERTIFICATE IV IT (CYBER SECURITY) - CYBER SECURITY
TAFE NSW
Sydney, NSW06.2023
DIPLOMA COMMUNITY SERVICE - DISABILITY AND YOUTH SERVICES
TRUE LIVING
Sydney, NSW12.2022
CERTIFICATE III IT - Information Technology
TAFE NSW
Sydney, NSW12.2022
Skills
- Troubleshooting
- Customer service
- Communication
- Problem solving
- Office Management
- Attention to detail
- Data analysis
- Data Entry
- Office Administration
- Networking
- Customer Service
- Computer Skills
Timeline
IT SUPPORT ANALYST
Computer Share
01.2023 - 12.2023
DATA ENTRY CLERK
Computer Share
08.2022 - 12.2022
DISABILTY AND YOUTH SUPPORT
HELP AT HAND
06.2022 - 02.2023
IT HELP DESK LEAD
Shalom Print
10.2020 - 02.2022
HELP DESK LEVEL 1
Dennis Computers
07.2018 - 09.2020
BACHELOR OF BUSINESS - Business Administration And Management
Western Sydney University
Bachelor of Information Technology - Information Technology
Western Sydney University
ADVANCED DIPLOMA IT (CLOUD AND NETWORKING) - Information Technology
TAFE NSW
CERTIFICATE IV IT (CYBER SECURITY) - CYBER SECURITY
TAFE NSW
DIPLOMA COMMUNITY SERVICE - DISABILITY AND YOUTH SERVICES
TRUE LIVING
CERTIFICATE III IT - Information Technology
TAFE NSW
Certifications Courses
i have multiple online certifications and badges which are not listed here
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