Nikhil Soni
Glen Iris,Vic
Summary
IT Support Engineer with experience in assisting clients with keeping up with smooth activities. Ability in Client The board frameworks and ITIL conditions. Praised for quickly and successfully settling personal time and productively coordinating new equipment and parts. Interested in learning new skills and provided proper training could result in better productivity. Excellent communicator, data enthusiast, and detail-oriented individual.
Overview
2
2
years of professional experience
Work History
IT Support Analyst
Lovisa Pty Ltd
04.2023 - Current
- Overseeing on-/off-boarding of all local colleagues including their gear and IT access prerequisites
- Liaise with IT equipment and software suppliers to ensure Lovisa is treated with priority regarding Requests, Incidents, Problems and pricing
- Work with Level 3 teams (Infrastructure, Data, Applications) to ensure effective support and escalation management
- Assist other IT teams to resolve incidents occurring throughout the world
- Conveying brief Level 2 help administrations to Stores (remote, but actual visits expected on occasion), Backing Focuses and Stockrooms
- Keep up with respectability, steadiness and activity of all equipment, server/organization foundation, PC's and peripherals
- Distinguishing and overseeing IT security concerns
- Helped with giving client preparing in the utilization of Lovisa IT arrangements
Student Project
Strong Compute
03.2022 - 06.2022
- Performed in a Team to develop a Cloud pricing tool
- Acquired skills in elixir programming language and constructed a tool on phoenix framework
- Led the final project documentary to company supervisor
Education
Bachelor of Information Technology -
Deakin University
Burwood, VIC11.2022
Central Board of Secondary Education -
Gurunanak Public School
Haryana, India03.2019
Skills
- MS Office
- Microsoft Endpoint Configuration Manager
- Active Directory
- PostgresSQL
- SharePoint Administration
- Cisco Meraki
- Network Administration
- Window Server Administration
- Microsoft Exchange
- Troubleshooting
TECHNICAL SKILLS
• Languages - C, C++, MySQL, XHTML, HTML4, HTML5, C#, JavaScript
• Network- TCP/IP, Ethernet, IPv4, IPv6
• Platforms- Windows 2000/Vista, 10, Mac OSLan
References
Available on request
Timeline
IT Support Analyst
Lovisa Pty Ltd
04.2023 - Current
Student Project
Strong Compute
03.2022 - 06.2022
Bachelor of Information Technology -
Deakin University
Central Board of Secondary Education -
Gurunanak Public School
Similar Profiles
Sajid AliSajid Ali
Financial Accountant at Lovisa Pty LtdFinancial Accountant at Lovisa Pty Ltd
Nas SanaieNas Sanaie
Store Manager at LOVISA PTY LIMITEDStore Manager at LOVISA PTY LIMITED
ASHLEIGH POLONSKYASHLEIGH POLONSKY
Stylist Assistant at Lovisa Pty LimitedStylist Assistant at Lovisa Pty Limited