Eunice Yu-Shin Shiang
Brisbane
Summary
Experienced Product Development Specialist | Proven Track Record in Trial Design, Shelf-Life Testing, and Sensory Evaluation
Overview
5
5
years of professional experience
Work History
Innovation Team R&D Intern
Primo Foods
01.2025 - 01.2025
- Executed comprehensive sensory evaluations to assess flavour profiles and consumer acceptability.
- Designed and supported more than 5 new product trials and first production launches.
- Inspected packaging components and finished products to identify defects and maintain consistent product quality.
- Utilized data-driven analysis to detect performance trends, enabling targeted actions that enhanced operational efficiency.
- Developed comprehensive product specifications to ensure alignment with internal quality standards and production requirements.
Quality Assurance Specialist
Olympus Cheese
01.2023 - 01.2025
- Conducted microbial analysis, production line sampling, and food safety checks to ensure product quality and compliance.
- Liaised with external labs, suppliers, distributors, and internal stakeholders to streamline processes and resolve issues promptly.
- Ensured thorough documentation of production processes, supported successful audit preparations, and assisted in comprehensive factory inspections.
- Investigated customer complaints through root cause analysis and trend monitoring, contributing to enhanced product quality and reduced recurrence.
- Directed ingredient selection, performed pilot trials, and evaluated shelf-life stability to support new product launches.
Platform Experience Analyst
Google and Accenture
01.2022 - 01.2023
- Provided developer support addressing Google Play policy violations.
- Closed over 1,000 cases while maintaining high standards of accuracy and customer satisfaction.
- Improved and proofread company policies to ensure clarity and compliance.
- Optimized internal user interfaces to improve usability and efficiency.
Quality Coordinator
Johnson & Johnson Medical Device
01.2021 - 01.2022
- Administered and maintained distributor Quality Agreements using B2B communication platforms to ensure compliance and alignment.
- Coordinated in-house product distribution for all impacted devices in the Taiwan market.
- Managed the implementation and maintenance of the government UDI (Unique Device Identification) system.
- Resolved around 500 customer complaint cases quarterly, ensuring timely and effective issue resolution.
Factory Operational Intern
Red On Tree Jam
01.2020 - 01.2020
- Gained hands-on experience in canning and sterilization processes to ensure product safety and shelf-life extension.
- Collaborated with the production team to uphold quality control standards.
- Assisted in the weekly production of over 500 jars of jam.
- Ensured production compliance with industry standards and food safety regulations.
Education
Master of Food Science and Technology -
The University of Queensland
01.2025
Bachelor of Horticulture & Landscape Architecture - Food Science and Technology Program
National Taiwan University
01.2021
Skills
- HACCP (Hazard Analysis and Critical Control Points)
- GMP (Good Manufacturing Practice) and PRP (Prerequisite Programs)
- Equipment calibration (pH meter, thermometer)
- Customer complaint investigation and root cause analysis
- Sensory evaluation and flavor profiling
- Shelf-life testing and stability assessment
- Record verification, documentation, and management
- Product development trials and process optimization
- Soft Skills:
- Problem-solving
- Time management
- Attention to detail
- Team work and Communication
- Programs and Systems: Microsoft Office, SAP
LANGUAGE SKILLS
English (Proficient) – IELTS 8.0/9.0
Mandarin (Native)
Timeline
Innovation Team R&D Intern
Primo Foods
01.2025 - 01.2025
Quality Assurance Specialist
Olympus Cheese
01.2023 - 01.2025
Platform Experience Analyst
Google and Accenture
01.2022 - 01.2023
Quality Coordinator
Johnson & Johnson Medical Device
01.2021 - 01.2022
Factory Operational Intern
Red On Tree Jam
01.2020 - 01.2020
Bachelor of Horticulture & Landscape Architecture - Food Science and Technology Program
National Taiwan University
Master of Food Science and Technology -
The University of Queensland
Awards
Outstanding Award - Taiwan National Yunus Prize Entrepreneurship Competition 2019