EUNJI JEONG
Ashfield,NSW
Summary
With a degree in Tourism Management and 4 years of experience as an OP at a land operator, I have successfully collaborated with major travel agencies such as Hana Tour, Yellow Balloon, and HanJin Travel. Additionally, working closely with local partners has provided me with a deeper understanding of the practical aspects and dynamics of the travel industry. Combining strong industry knowledge with these experiences, I am confident that I can make a valuable contribution to your team.
Overview
10
10
years of professional experience
Work History
Childcare Educator
Blume Academy
10.2022 - Current
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Documented behaviour, development and learning of children to enable tracking history and maintain accurate records.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Operator
EUROTIME
08.2016 - 08.2018
- Responsible for managing the Western Europe, Eastern Europe, Balkans, and Spain packages at Hana Tour, Mode Tour, and Yellow Balloon Tour.
- Created and provided efficient itineraries tailored to clients' specific requests.
- Coordinated hotel and transportation bookings with local partners based on budget and client preferences.
- Made adjustments to itineraries, balancing client satisfaction with the company’s profitability.
- Built strong relationships with business partners to foster positive collaborations and mutual support.
- Collaborated with team members on special projects, such as themed tours or promotional events, while fostering a positive and collaborative work environment.
- Managed customer inquiries and provided expert advice on travel itineraries, ensuring client satisfaction.
- Handled emergencies and itinerary changes promptly, ensuring minimal disruption to clients' travel experiences.
- Utilised customer feedback to continuously improve service offerings and tour packages.
Operator
Maestro Travel Agency
09.2014 - 08.2016
- Responsible for managing the Western Europe package at HanJin Travel.
- Created and provided efficient itineraries tailored to clients' specific requests.
- Coordinated hotel and transportation bookings with local partners based on budget and client preferences.
- Made adjustments to itineraries, balancing client satisfaction with the company’s profitability.
- Coordinated complex multi-destination trips (e.g., Western Europe + Eastern Europe), resulting in seamless travel experiences for clients.
- Built strong relationships with business partners to foster positive collaborations and mutual support.
- Collaborated with team members on special projects, such as themed tours or promotional events, while fostering a positive and collaborative work environment.
- Managed customer inquiries and provided expert advice on travel itineraries, ensuring client satisfaction.
- Handled emergencies and itinerary changes promptly, ensuring minimal disruption to clients' travel experiences.
- Utilised customer feedback to continuously improve service offerings and tour packages.
Education
Diploma - Early Childhood Education And Care
Kirana College
Sydney, NSW04-2024
Associate Degree - Tourism Management
Induk University
Seoul, Korea02-2015
Skills
- Skilled in Microsoft Word and Excel
- Multitasking and handling multiple projects
- Detail-oriented
- Punctual
- File organisation
- Good at taking notes
- Time management
- Works well independently and in teams
Timeline
Childcare Educator
Blume Academy
10.2022 - Current
Operator
EUROTIME
08.2016 - 08.2018
Operator
Maestro Travel Agency
09.2014 - 08.2016
Diploma - Early Childhood Education And Care
Kirana College
Associate Degree - Tourism Management
Induk University
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