Eunju (EJ) Yu
Mitchelton,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
FOH Supervisor
Queensland Art Gallery / Gallery Of Modern Art
10.2023 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Boutique Store Manager
L'Occitane Australia
08.2021 - 10.2023
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Improved sales by 5% based on events for VIP's and local marketing.
- Winner of best inventory management and most improved boutique of season in 2022.
Retail Store Supervisor
UNIQLO Australia
01.2016 - 08.2021
- Guided and motivated team by establishing and communicating responsibilities and duties to each team member.
- Determined layout of store merchandise for visual appeal to consumers.
- Coordinated merchandising displays, signage and sales enablement.
Retail Supervisor
W Cosmetics
08.2014 - 02.2016
- Coordinated merchandising displays, signage and sales enablement.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
Jewellery Sales Professional
Jisoo By Design
01.2014 - 07.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
Merchandise and Online Coordinator
MZUU Custom Jewellery Brand
12.2012 - 11.2013
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
World Expo In Yeosu
03.2012 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - Gemmology & Jewellery Design
Busan Women's University
South Korea02.2012
Skills
- Professional Relationships
- Inventory Control Processes
- Performance Monitoring and Evaluation
- Superior Work Ethic
- Operational Efficiency
- Customer Service
- Handling Complaints
- Hiring and Onboarding
- Planning and Coordination
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
Timeline
FOH Supervisor
Queensland Art Gallery / Gallery Of Modern Art
10.2023 - Current
Boutique Store Manager
L'Occitane Australia
08.2021 - 10.2023
Retail Store Supervisor
UNIQLO Australia
01.2016 - 08.2021
Retail Supervisor
W Cosmetics
08.2014 - 02.2016
Jewellery Sales Professional
Jisoo By Design
01.2014 - 07.2014
Merchandise and Online Coordinator
MZUU Custom Jewellery Brand
12.2012 - 11.2013
Customer Service Representative
World Expo In Yeosu
03.2012 - 08.2012
Associate of Science - Gemmology & Jewellery Design
Busan Women's University
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