Eunju (EJ) Yu
Mitchelton,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
FOH Supervisor
Queensland Art Gallery / Gallery Of Modern Art
2023.10 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Boutique Store Manager
L'Occitane Australia
2021.08 - 2023.10
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Improved sales by 5% based on events for VIP's and local marketing.
- Winner of best inventory management and most improved boutique of season in 2022.
Retail Store Supervisor
UNIQLO Australia
2016.01 - 2021.08
- Guided and motivated team by establishing and communicating responsibilities and duties to each team member.
- Determined layout of store merchandise for visual appeal to consumers.
- Coordinated merchandising displays, signage and sales enablement.
Retail Supervisor
W Cosmetics
2014.08 - 2016.02
- Coordinated merchandising displays, signage and sales enablement.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
Jewellery Sales Professional
Jisoo By Design
2014.01 - 2014.07
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
Merchandise and Online Coordinator
MZUU Custom Jewellery Brand
2012.12 - 2013.11
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
World Expo In Yeosu
2012.03 - 2012.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - Gemmology & Jewellery Design
Busan Women's University
South Korea02.2012
Skills
- Professional Relationships
- Inventory Control Processes
- Performance Monitoring and Evaluation
- Superior Work Ethic
- Operational Efficiency
- Customer Service
- Handling Complaints
- Hiring and Onboarding
- Planning and Coordination
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
Timeline
FOH Supervisor
Queensland Art Gallery / Gallery Of Modern Art
2023.10 - Current
Boutique Store Manager
L'Occitane Australia
2021.08 - 2023.10
Retail Store Supervisor
UNIQLO Australia
2016.01 - 2021.08
Retail Supervisor
W Cosmetics
2014.08 - 2016.02
Jewellery Sales Professional
Jisoo By Design
2014.01 - 2014.07
Merchandise and Online Coordinator
MZUU Custom Jewellery Brand
2012.12 - 2013.11
Customer Service Representative
World Expo In Yeosu
2012.03 - 2012.08
Associate of Science - Gemmology & Jewellery Design
Busan Women's University
Similar Profiles
Colin BarkerColin Barker
Workshop Officer at Queensland Art Gallery, Gallery Of Modern ArtWorkshop Officer at Queensland Art Gallery, Gallery Of Modern Art
Christiana ShulerChristiana Shuler
SALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art GallerySALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art Gallery
Marc BallistonMarc Balliston
Events Manager at Vancouver Art Gallery | 1931 Gallery BistroEvents Manager at Vancouver Art Gallery | 1931 Gallery Bistro