EVA COX
Newport
Summary
I have extensive experience of over 5 years in hospitality roles including waitressing, customer service, barista services, bartending and leadership/management.
I have completed my RSA as well as a barista training course.
I am looking to continue working behind the bar in a vibrant and social setting where I can create warm and memorable customer experiences.
Overview
5
5
years of professional experience
Work History
Manager / Bartender / Barista
Sunset Diner
03.2023 - 12.2024
- Worked in a venue management position leading FOH
- Trained up new staff in various roles
- Ordered and organised venue stock
- Updated and maintained systems within venue
- Solved complex customer disputes
- Maintained high customer satisfaction rates
Retail Sales Assistant
Supre
03.2023 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases
- Used POS system to process sales, returns, online orders, and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Assisted customers with support in-person and via telephone
Front of House Team Member / Manager
Two Hungry Bears
11.2019 - 02.2023
- Strong loyalty to the business as the first and longest working employee
- built strong and longstanding customer connections
- Worked in a high leadership position
- Designed job structures for FOH over the years as the business grew and developed
- Trained new staff in front-of-house procedures, customer relations, and cleaning
Cafe Worker
Cocoa Bar
10.2019 - 10.2020
- Maintained high cleaning standards and procedures
- Created and controlled enticing product displays
- Built strong relationships with regulars and community
- Produced food and drink products adhering to company quality and quantity standards
- Completed barista training
Education
Bachelor of Arts - Music
Conservatorium of Music
Sydney NSW 10-2029
Skills
- Customer service
- Team leadership
- Staff training and development
- Complex Problem-solving
Availability
Current availability - Monday to Sunday (very flexible)
University studies commence from mid February - most likely will have unavailability Mondays, Tuesdays and Wednesdays.
Timeline
Manager / Bartender / Barista
Sunset Diner
03.2023 - 12.2024
Retail Sales Assistant
Supre
03.2023 - 07.2023
Front of House Team Member / Manager
Two Hungry Bears
11.2019 - 02.2023
Cafe Worker
Cocoa Bar
10.2019 - 10.2020
Bachelor of Arts - Music
Conservatorium of Music
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