Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Evan Zheng

Brisbane,QLD

Summary

Dynamic team player with a positive attitude and strong customer service skills, shown at Coles Supermarket. Proven ability to enhance team efficiency through effective stock management and problem-solving. Achieved timely task completion while fostering a collaborative environment, ensuring optimal product availability and exceptional customer experiences.

Overview

5
5
years of professional experience
6
6

Years of secondary schooling

Work History

Team Member

Cinnabon
09.2024 - 12.2024
  • Maintained clean and organized work areas to promote team efficiency.
  • Acquired proficiency in all essential tasks to maximize performance.
  • Provided coverage during peak periods and coworker absences.
  • Contributed to team success through rapid and accurate job completion.
  • Processed payments and collected cash at register for order totals.
  • Resolved customer complaints professionally and courteously.
  • Assisted with inventory counts and merchandise stocking.

Team Member

Omni Recruiting
05.2024 - 12.2024
  • Maintained clean, organized, and safe work areas to enhance team efficiency.
  • Acquired necessary skills rapidly to optimize performance and productivity.
  • Fulfilled scheduled shifts while providing coverage during coworker absences and busy periods.
  • Contributed to team success by delivering accurate results in a timely manner.
  • Supported colleagues through knowledge sharing and collaborative assistance.
  • Upheld company policies and procedures while achieving high-quality standards under pressure.

Restaurant Team Member

Nandos
04.2024 - 12.2024
  • Cultivated teamwork skills while collaborating with team members in fast-paced environment.
  • Ensured efficient daily operations through diligent performance of opening and closing duties.
  • Boosted customer satisfaction by delivering prompt and friendly service during peak hours.
  • Maintained professional appearance by adhering to uniform standards upon arrival.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

nightfill team member

Coles Supermarket
12.2024 - Current
  • Maintained clean, organized work areas to promote efficiency and safety.
  • Achieved timely completion of tasks, optimizing overall performance.
  • Adapted to shift schedules, providing coverage during absences and peak times.
  • Cultivated strong relationships with coworkers and management to enhance teamwork.
  • Enhanced customer service skills and product knowledge to boost team effectiveness.
  • Executed inventory management for optimal product availability and minimized waste.
  • Stocked shelves with merchandise, ensuring clear labelling and proper arrangement.
  • Removed expired products, adhering to rotation standards for freshness.
  • Learned all required tasks quickly to maximize performance.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Black Shirt Referee

South West Metro Basketball
01.2019 - 02.2024
  • Promoted sportsmanship among players to foster a positive competitive atmosphere.
  • Utilized decision-making skills under pressure, enhancing competition quality.
  • Enforced rules and regulations during games to ensure fair play and safety.
  • Maintained time and score accuracy during matches for effective game management.
  • Coordinated with referees to facilitate smooth, consistent officiating across events.
  • Communicated effectively with fans, coaches, players, and umpires to address concerns.
  • Mentored new referees by providing guidance on best officiating practices.
  • Inspected sporting equipment to ensure compliance with safety standards.

Grocery Team Member

Family Owned
02.2018 - 04.2022
  • Ensured smooth grocery store operations by collaborating with team members on daily tasks.
  • Provided exceptional customer service by assisting customers in locating items and answering inquiries.
  • Conducted timely price checks while offering knowledgeable recommendations tailored to customer needs.
  • Maintained clean, uncluttered aisles and well-stocked displays to enhance overall store appearance.
  • Executed proper stock rotation by front-facing, checking codes, and removing outdated products.
  • Unloaded produce deliveries, organized pallets, and ensured quality standards for display items.
  • Partnered with department managers to implement effective stock rotation practices, reducing spoilage rates.
  • Assisted in inventory management strategies to optimize product availability and minimize waste.
  • Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.

Education

High School Diploma -

Citipointe Christian College
Brisbane, QLD
01.2020 - Current

Primary Certificate -

Sunnybank Hiils State School
Brisbane, QLD
11-2019

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Taking orders
  • Customer interaction
  • Stock management
  • Shelf stocking
  • Store maintenance

Accomplishments

    won met east basketball champions with my school team

    SHEP - school honours ensembles

    4x school track champion

Languages

Chinese
Full Professional
English
Full Professional

Timeline

nightfill team member

Coles Supermarket
12.2024 - Current

Team Member

Cinnabon
09.2024 - 12.2024

Team Member

Omni Recruiting
05.2024 - 12.2024

Restaurant Team Member

Nandos
04.2024 - 12.2024

High School Diploma -

Citipointe Christian College
01.2020 - Current

Black Shirt Referee

South West Metro Basketball
01.2019 - 02.2024

Grocery Team Member

Family Owned
02.2018 - 04.2022

Primary Certificate -

Sunnybank Hiils State School

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Evan Zheng