Evangelia Ioane
Mount Druitt,NSW
Summary
Results-driven professional seeking opportunities to leverage skills in a dynamic environment. Committed to contributing to company growth through strategic initiatives and innovative solutions, while pursuing personal development and advancement.
Overview
13
13
years of professional experience
Work History
Customer Service Administration/Concierge Desk
Mt Druitt WESTFIELDS
10.2023 - 10.2025
- Greeted guests at the concierge desk, engaged them to assess needs and provide personalized assistance.
- Liaised with customers and retailers to enhance service standards, ensuring a seamless and exceptional customer experience.
- Promoted and sold Westfield Gift Cards and services, offering tailored solutions to meet customer needs.
- Contributed to Brand Experience team initiatives aimed at improving service delivery.
WAREHOUSE ADMINISTRATION
EFM LOGISTICS
04.2023 - 07.2023
- Released daily orders to ensure timely fulfillment
- Maintained tidy workspace through regular office cleanup tasks
- Followed up on emails to ensure prompt action and communication
Member Care Consultant
HCF
01.2022 - 01.2023
- Consistently achieved and exceeded sales and service targets
- Resolved customer inquiries on first contact, enhancing overall customer satisfaction
- Delivered high-quality customer service and support to branch, call centre, membership teams, external customers, and agencies
- Handled member correspondence by providing timely and accurate responses to inquiries.
- Updated and ensured accuracy of membership information in compliance with HCF policy and procedures. in accordance with HCF policy and procedure
Customer Service Representative
Medline Australia
02.2021 - 07.2021
- Inbound & Outbound Calling
- General customer inquiries
- Conducted pricing research to assist customers
- Resolved customer issues through effective problem-solving techniques
- Handling debtors' inquiries
- Resolved customer issues through effective communication
- Handled customer complaints to foster satisfaction and retention
- Recovery management
Transport Administration
M3 Logistics
08.2020 - 01.2021
- Scheduled transportation to ensure timely delivery of shipments
- Tracked shipment schedules for incoming and outgoing shipments
- Received and dispatched orders via SAP, maintaining accurate records
- Preparing work orders
- Monitored shipment schedules for incoming and outgoing deliveries
DESPATCH CLERK
BE CAMPBELL
03.2020 - 06.2020
- Allocated truck drivers to docks for efficient loading and unloading operations
- Arranged internal distribution of received goods to optimize storage and retrieval
- Organised despatch of goods to ensure timely shipments with accurate documentation
- Identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
- Allocating Truck Drivers to Docks
- Organising the despatch of goods with complete documentation
- Maintaining prescribed records of goods received and despatched
Billing Administration/Customer Service
Veolia Environmental
05.2019 - 03.2020
- Managed account balances to identify outstanding amounts and resolve discrepancies
- Issues invoices and Bills to be sent to customers through various channels
- Receive payments through various methods
- Issued invoices and bills to customers via multiple channels to ensure timely payment
- Processed payments via cash, credit, and checks at point of sale
- Updated accounting records and performed daily data entry to maintain accurate financial information
- Report on Activity to upper management
Claims Consultant
IAG Insurance
11.2014 - 05.2015
- Managed end-to-end claims within authority limits to ensure compliance and resolution
- Met customer expectations and service level targets by providing timely support
- Making inbound and outbound calls to existing customers
- Addressed claims inquiries from clients
AEGON Direct Marketing Services
02.2014 - 09.2014
- Outbound cold calling to old customers
- Selling Insurance to new customers
- Cross selling products
- General office duties
Collections – (Special Operations)
BAYCORP
01.2013 - 03.2014
- Negotiating payments
- Handling debtors' enquiries
- Problem resolution
- Debtor locating (skip tracing) and
- Complaint handling
- Resolve customers issues and direct inquiries
- Inbound and outbound customer service
Education
Year 10 School Certificate -
Certificate of Appreciation -
Year 12 Higher School Certificate -
RSA + RCG -
Certificate 1 Work preparation -
Skills
- Excellent customer service skills
- Effective communication
- Microsoft Office Suite
- Team collaboration
- Continuous learner
- Positive attitude with great enthusiasm
- Conflict resolution
HOBBIES
Quality time with family & kids, Attending church functions, Singing/Playing Piano
Timeline
Customer Service Administration/Concierge Desk
Mt Druitt WESTFIELDS
10.2023 - 10.2025
WAREHOUSE ADMINISTRATION
EFM LOGISTICS
04.2023 - 07.2023
Member Care Consultant
HCF
01.2022 - 01.2023
Customer Service Representative
Medline Australia
02.2021 - 07.2021
Transport Administration
M3 Logistics
08.2020 - 01.2021
DESPATCH CLERK
BE CAMPBELL
03.2020 - 06.2020
Billing Administration/Customer Service
Veolia Environmental
05.2019 - 03.2020
Claims Consultant
IAG Insurance
11.2014 - 05.2015
AEGON Direct Marketing Services
02.2014 - 09.2014
Collections – (Special Operations)
BAYCORP
01.2013 - 03.2014