Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Evelyn Lee

U8 60 Lexton Street Stretton ,Qld

Summary

Driven professional with extensive experience in health assessment and administration, notably with Bupa Medical Visa Services. Excelled in database management and maintaining meticulous records, showcasing exceptional attention to detail and analytical reasoning. Proven track record in enhancing team efficiency and achieving compliance with regulatory standards. Fluent in multiple languages, including English, Malaysian, Indonesian, Cantonese, and Mandarin, enhancing customer service and operational capabilities.

Has been a WHS ambassador for Bupa Medical Visa Services Brisbane for a few years during my role as a Reception/Concierge team. Been serving as the First Aider since completion of my Certificate III in Pathology. A refresher First Aid and CPR Certification was completed with Australia Red Cross in Dec 2022.

Overview

12
12
years of professional experience

Work History

Health Assessor

Bupa Medical Visa Services
02.2022 - Current
  • Conduct medical assessment for Australia, Canada and New Zealand Visas based on the requirements of the Department of Home Affair
  • Measure height, weight, blood pressure and eye testing of examinee and entered in E-Medical
  • Also a phlebotomist, taking blood sample according to the required pathology test
  • Identity checking both in person and EMedical
  • Maintaining attention to details in all aspects of the assessment process
  • Training new team members as and when required
  • Achieved compliance and guideline by the Department of Home Affairs and KPI

Health Assessor (Maternity Secondment)

Bupa Medical Visa Services
08.2021 - 02.2022
  • Conduct medical assessment for Australia, Canada and New Zealand Visas based on the requirements of the Department of Home Affair
  • Measure height, weight, blood pressure and eye testing of examinee and entered in E-Medical
  • Also a phlebotomist, taking blood sample according to the required pathology test
  • Identity checking both in person and EMedical
  • Maintaining attention to details in all aspects of the assessment process
  • Training new team members as and when required
  • Achieved compliance and guideline by the Department of Home Affairs and KPI

Receptionist/Concierge

Bupa Medical Visa Services
07.2014 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with customer, and updated customers records in Qflow and Emedical
  • Taking customer photo and Identity checking/valid passport
  • Print out Check list with customer photos
  • Process payment with EFTPOS facility
  • Kept reception area clean and neat to give visitors positive first impression.
  • In Concierge 2 after customer check-in, provide them with a gown to change prior to Xray screening.
  • Provide customer a locker to keep/locked all their belongings
  • Managing and routing the customer to the correct queue to process the assessment
  • Volunteer in handling Recycle Toner Cartridges for the centre

People Administrator

Bupa Australia (Secondment)
04.2017 - 05.2017
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records such as onboarding new staff in Workday
  • Recruit and terminate data in Workday
  • Verify Pay Scale Matrix before generating Letter of Appointment

Administration Team Member

Medibank Health Solutions
01.2012 - 07.2014
  • Servicing Immigration client who had already completed their medical assessment over the phone and email
  • Daily matching and sorting of reports ready for grading by Doctors
  • Uploading relevant reports, referral letters and pathology results in E-Medical
  • Assisting in MOC by sending out letters and results to customers
  • Preparing documents for Canadian Medical manually and posting it out
  • Enter data and update record of assessment for ASP (Authorised Service Provider)

Education

Certificate III - Certificate III in Pathology Collection

LTT
Brisbane, QLD
03.2020

Skills

  • Database Management
  • Records Maintenance
  • Assertiveness
  • Structural Assessment
  • Analytical Reasoning
  • Attention to Detail
  • Team Player

Accomplishments


  • Supporting BMVS Brisbane centre during an external/ISO audit, I was the reception team member being audited on the reception work flow and has received good commendation hence been nominated for the Be Brilliant award in 2017.
  • Collaborated with team of 7 in the development of temporarily POP Up Clinic in Oxley, Brisbane (6 months)doing a split dual role as team Reception and Health Assessor during Covid 2019 to accommodate overflowing medical appointments when social distancing was mandatory in place
  • Additional skill develop to do paediatric(IGRA) pathology as my role of a Health Assessor


Timeline

Health Assessor

Bupa Medical Visa Services
02.2022 - Current

Health Assessor (Maternity Secondment)

Bupa Medical Visa Services
08.2021 - 02.2022

People Administrator

Bupa Australia (Secondment)
04.2017 - 05.2017

Receptionist/Concierge

Bupa Medical Visa Services
07.2014 - 02.2022

Administration Team Member

Medibank Health Solutions
01.2012 - 07.2014

Certificate III - Certificate III in Pathology Collection

LTT

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Evelyn Lee