Everett Ngu
Jolimont,WA
Summary
Award-winning Operations Manager with over 18 years of experience in the hospitality industry, recognized for driving operational excellence and enhancing overall business performance. Proven ability to implement strategic initiatives that lead to increased efficiency and profitability. Committed to leveraging analytical skills and industry expertise to contribute to a high-performance organization facing new challenges.
Overview
12
12
years of professional experience
Work History
SITE OPERATIONS MANAGER
TRIPPASWHITEGROUP
01.2022 - 01.2024
- Company Overview: Full P&L accountability for the entire Hospitality & Catering Contract at Woodside Headquarters
- Full P&L accountability for the entire Hospitality & Catering Contract at Woodside Headquarters
- Strong commercial management skills and financial acumen including budget development, forecasting and strategies to improve business performance
- Managing financial controls as well as developing and executing growth strategies to increase revenue
- Responsible for maximising the profitability of the operations through effective management of services
- Full P&L accountability for the entire Hospitality & Catering Contract at Woodside Headquarters
FUNCTIONS OPERATIONS MANAGER
ALLIANCE CATERING (SPOTLESS)
01.2018 - 01.2019
- Company Overview: Responsible for mobilizing the Functions and Valet Operations at a 'green' site; Creating and implementing SOPs for the Functions Team and Valet Services
- Responsible for mobilizing the Functions and Valet Operations at a 'green' site; Creating and implementing SOPs for the Functions Team and Valet Services
- Responsible for mobilizing Online Catering Ordering Portal for the contract
- Responsible for mobilizing the Functions and Valet Operations at a 'green' site; Creating and implementing SOPs for the Functions Team and Valet Services
EVENTS MANAGER
PERTH CONVENTION & EXHIBITION CENTRE
01.2012 - 01.2018
- Company Overview: Venue Event Management Conference and Exhibition Catering Solutions
- Venue Event Management
- Conference and Exhibition Catering Solutions
- Project Builds & Dismantle, Exhibition Scheduling
- Qualified OH&S Representative
- Managed over 350 large events, e.g
- Conferences & Exhibitions
- Venue Event Management Conference and Exhibition Catering Solutions
Education
MASTERS OF BUSINESS - ADMINISTRATION, INTERNATIONAL
01.2024
BACHELOR OF COMMERCE -
01.2018
Skills
- Customer Service
- Creativity
- Management Skills
- Problem Solving
- Ability to work in a Team
- Negotiation
- Critical Thinking
- Project Management
- Team Leadership
- Marketing
- High-pressure environments
- Process improvement
- Change management
Accomplishments
- PCEC Employee of the Year, 2014
- WA YMEA Future Leader - Winner, 2015
- Restaurant & Catering SiteContract Caterer of the Year GOLD National Award, 2023
- Restaurant & Catering SiteContract Caterer of the Year National Finalist, 2024
Languages
- English, Fluent
- Mandarin, Basic
- Malay, Basic
Timeline
SITE OPERATIONS MANAGER
TRIPPASWHITEGROUP
01.2022 - 01.2024
FUNCTIONS OPERATIONS MANAGER
ALLIANCE CATERING (SPOTLESS)
01.2018 - 01.2019
EVENTS MANAGER
PERTH CONVENTION & EXHIBITION CENTRE
01.2012 - 01.2018
MASTERS OF BUSINESS - ADMINISTRATION, INTERNATIONAL
BACHELOR OF COMMERCE -
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