Evie Humberstone
Melbourne,VIC
Summary
I am a British Citizen on a working holiday visa looking for part-time work in the hospitality industry. I am available on evening, week-ends and flexible in the hours I am available to work, coordinating effectively among other team members. I have significant experience in the hospitality and tourism industry, having worked in various customer facing roles throughout university and since moving to Australia.
Overview
10
10
years of professional experience
Work History
Receptionist
City Wide Service Solutions
2023.04 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Waitress
Baci Restaurante
2023.01 - 2023.04
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cruise Attendant
Reef Experience
2022.08 - 2023.01
- Enhanced guest satisfaction by providing exceptional customer service and addressing individual needs.
- Assisted in maintaining a clean and safe environment for guests and crew members, contributing to overall cruise experience.
- Collaborated with fellow crew members to ensure efficient operation of all onboard activities and events.
- Participated in emergency drills and safety training, ensuring preparedness for any potential situations on board.
Housing Advisor
Shelter
2020.06 - 2022.04
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
Anti-trafficking Caseworker
Cityhearts
2019.09 - 2020.06
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Conducted home visits to assess living environment and provided appropriate referrals.
Waitress
The Plough
2014.01 - 2019.09
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
LLM International Human Rights Law And Masters - Law
University of York
York, England01.2019
LLB Law With French Law And Language - Law
University of Hull
Hull, England06.2018
Skills
- Customer Service
- Team Work
- Organisation
- Office Management
- Conflict Resolution
- Sanitization Techniques
- Proficient in Excel, Microsoft and PowerPoint
Timeline
Receptionist
City Wide Service Solutions
2023.04 - Current
Waitress
Baci Restaurante
2023.01 - 2023.04
Cruise Attendant
Reef Experience
2022.08 - 2023.01
Housing Advisor
Shelter
2020.06 - 2022.04
Anti-trafficking Caseworker
Cityhearts
2019.09 - 2020.06
Waitress
The Plough
2014.01 - 2019.09
LLM International Human Rights Law And Masters - Law
University of York
LLB Law With French Law And Language - Law
University of Hull