Evie Pearce
Buddina,Australia
Summary
Ambitious professional pursuing a Master’s of Radiography (2027 intake) to transition into the medical field. Demonstrates strong communication skills as a dedicated customer advisor with an ability to learn quickly and adapt to new environments. Prides on exceptional multitasking abilities and proficiency in managing time and workload. Eager to venture into a role in the healthcare setting and gain invaluable knowledge to assist with my career transition.
Overview
4
4
years of professional experience
Work History
Home Claims Advisor
Youi Insurance
Sippy Downs, QLD
11.2024 - Current
- Hand a comprehensive portfolio of home claims end-to-end, from lodgement to repair completion.
- Understand and apply the insurance policy to each claim, and deliver meaningful outcomes to insureds.
- Facilitate communication between internal stakeholders, service providers, builders, and third parties.
- Maintain accurate records of all interactions with customers in a timely manner.
Energy Specialist
Origin Energy
Melbourne, Australia
04.2024 - 11.2024
- Provided phone support for general customer enquiries, including but not limited to; billing, complaints, move in/move out, hardship, life support, metering.
- Managed team inbox/incoming emails and ensured customers are responded in a timely and professional manner.
- Provided offline support to new and existing team members throughout the day via Teams
Team Leader
Octopus Energy Services
Brighton, Australia
02.2022 - 02.2023
- Focused on recruitment, training, and process development to ensure the team's efficiency and effectiveness in servicing customers.
- Provided leadership and support to a team of 15 support specialists.
- Implemented performance management and tracked KPIs.
Product Specialist - Learning and Development
Octopus Energy Services
Brighton, Australia
10.2020 - 10.2021
- Assisted with interviewing and focused on employee onboarding as team grew
- Developed and implemented training program for new and existing employees
- Administration, data entry and the use of multiple CRM systems
Education
First Class Honours - BSc Applied Psychology
University of Brighton
UK06.2019
A-Levels - Human Biology, Psychology and Business Studies
South Downs College
UK06.2016
Skills
- Customer service
- Claims processing
- Data entry
- Problem solving
- Time management
- Microsoft Office/Excel
Accomplishments
Psychology Dissertation - Attained an exceptional 83% grade on my university dissertation, analysing the impact of social media on students' mental health and the role of mindfulness in prevention.
Hobbies and Interests
- Food - love love love!
- Exercise, yoga, hiking and sunshine.
- Traveling and exploring new cultures.
Volunteer Experience
Campaign Team Volunteer - Promoting well-being through campaigns and workshops. Proved invaluable in developing confidence and honing my promotional skills while allowing me to give back to the student community. By advocating for the well-being of my peers, I was motivated to create a positive impact and foster a healthier, happier student environment.
Timeline
Home Claims Advisor
Youi Insurance
11.2024 - Current
Energy Specialist
Origin Energy
04.2024 - 11.2024
Team Leader
Octopus Energy Services
02.2022 - 02.2023
Product Specialist - Learning and Development
Octopus Energy Services
10.2020 - 10.2021
First Class Honours - BSc Applied Psychology
University of Brighton
A-Levels - Human Biology, Psychology and Business Studies
South Downs College
Similar Profiles
JAMES FIFEJAMES FIFE
Sales Advisor at Youi InsuranceSales Advisor at Youi Insurance
Isabelle JackmanIsabelle Jackman
Internet Sales Advisor at Youi InsuranceInternet Sales Advisor at Youi Insurance
Cam HealyCam Healy
Digital Content Lead at Youi InsuranceDigital Content Lead at Youi Insurance