Evthoxia Emetlis
Balwyn,Australia
Summary
Experienced aviation and customer service professional with a background as a Lead Flight Attendant (Purser) and extensive experience in hospitality and healthcare environments. Proven ability to ensure passenger safety, deliver exceptional onboard service, and lead teams in high-pressure, multicultural settings. Known for professionalism, adaptability, and a strong commitment to customer experience and safety standards.
Overview
31
31
years of professional experience
9
9
years of post-secondary education
Work History
Business Owner & Manager
Chatham Food Store
Melbourne, Vic
01.2016 - Current
- Delivered exceptional customer service in a fast-paced hospitality environment
- Managed staff, operations, and customer relations
- Handled customer concerns and resolved issues professionally
- Maintained high standards of hygiene, presentation, and service quality
- Trained and supervised team members
- Managed daily operations and staff scheduling at a local food store.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Fostered strong relationships with customers to improve loyalty and satisfaction.
- Coordinated community events to promote store visibility and customer interaction.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Kept up-to-date on regulatory changes affecting business operations.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Conducted regular meetings with employees to review progress towards company goals.
- Surrey Hills, VIC
Lead Flight Attendant (Purser)
National Air Services
09.2004 - 07.2009
- Led and supervised cabin crew to ensure safe and efficient flight operations
- Conducted pre-flight briefings and delegated responsibilities
- Ensured compliance with all safety, emergency, and regulatory procedures
- Managed onboard service delivery and maintained high customer satisfaction
- Acted as primary liaison between cabin crew and flight deck
- Completed post-flight reports and documentation accurately
- Assisted passengers with special needs for a comfortable travel experience.
- Collaborated with pilots and ground staff for seamless flight operations.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Coordinated meals, snacks, beverages, entertainment systems, sales activities. for passengers on board flights.
- Inspected interior of aircraft prior to, during, and after flights to check for proper stowing of emergency equipment.
- Saudi Arabia
Flight Attendant
Gulf Air
Bahrain
04.2001 - 07.2004
- Delivered high-quality in-flight service while ensuring passenger safety
- Conducted safety demonstrations and assisted in emergency procedures
- Supported senior crew in daily cabin operations
- Provided attentive service to passengers from diverse cultural backgrounds
- Bahrain
Dental Assistant (General & Specialist Practices)
Various Employers
Melbourne, Vic
10.1995 - 03.2001
- Provided high-level patient care in fast-paced clinical environments
- Maintained strict infection control and safety standards
- Developed strong attention to detail and communication skills
- Managed scheduling, administration, and patient coordination
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Prepared examination rooms and sterilized instruments for dental treatments.
- Managed patient records, maintaining confidentiality and accuracy in documentation.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Scheduled appointments, coordinating with patients to optimize clinic workflow.
- Supported inventory management by tracking supplies and ordering dental materials.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Melbourne, VIC
Education
Responsible Serving Of Alcohol - Responsible Serving of Alcohol
Food Safety F1rst
Victoria08-2025
Certificate III - Dental Assisting
RMIT University
Melbourne , Vic 01.1998 - 12.2000
Victorian Certificate of Education (VCE) -
Wheelers Hill Secondary College
Melbourne , Vic 01.1989 - 12.1994
HLTAIAD011 Provide First Aid & CPR - First Aid And CPR
Life Saving First Aid
Melbourne04-2026
Skills
- Cabin crew leadership & team coordination
- Passenger safety & emergency procedures
- Premium customer service delivery
- Conflict resolution & problem solving
- Cultural awareness & communication
- Time management & multitasking
- Safety compliance & regulatory procedures
- Cash handling & onboard service operations
Languages
- English
- Greek
Referees
Available upon request
Timeline
Business Owner & Manager
Chatham Food Store
01.2016 - Current
Lead Flight Attendant (Purser)
National Air Services
09.2004 - 07.2009
Flight Attendant
Gulf Air
04.2001 - 07.2004
Certificate III - Dental Assisting
RMIT University
01.1998 - 12.2000
Dental Assistant (General & Specialist Practices)
Various Employers
10.1995 - 03.2001
Victorian Certificate of Education (VCE) -
Wheelers Hill Secondary College
01.1989 - 12.1994
Responsible Serving Of Alcohol - Responsible Serving of Alcohol
Food Safety F1rst
HLTAIAD011 Provide First Aid & CPR - First Aid And CPR
Life Saving First Aid