Arpita Mehra
Aubin Grove,WA
Summary
Dynamic Customer Service Representative with proven expertise at BP Fuel Station, excelling in conflict resolution and customer satisfaction. Skilled in data analysis and team collaboration, I consistently transformed customer complaints into loyalty, enhancing sales through effective upselling strategies. Committed to fostering positive client relations and maintaining meticulous records for optimal service delivery.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
BP Fuel Station
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Assistant Educator
Randstad
Disability Support Worker
Ameya Living
Cleaning Assistant
Mission Impossible Group Services
Educator
OSHClub
Perth, WA
05.2023 - 07.2023
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Created and implemented assessments to measure student progress.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
- Collaborated with colleagues to align curriculum and share best teaching practices, improving overall department effectiveness.
- Enhanced student engagement by integrating interactive technologies into lesson plans.
- Promoted collaborative classroom environment, facilitating group projects that required critical thinking and teamwork.
Education
Bachelors Of Business Administration - Commerce
Guru Nanak Dev University
Guru Nanak Dev University 04.2013
Skills
- Data analysis
- Curriculum development
- Assessment creation
- Interactive technology
- Customer relations
- Sales strategies
- Record keeping
- Team collaboration
- Critical thinking
- Adaptable teaching
- Customer service
- Active listening
- Data entry
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Paperwork processing
Timeline
Educator
OSHClub
05.2023 - 07.2023
Customer Service Representative
BP Fuel Station
Assistant Educator
Randstad
Disability Support Worker
Ameya Living
Cleaning Assistant
Mission Impossible Group Services
Bachelors Of Business Administration - Commerce
Guru Nanak Dev University