RODDY PAPILLON

As a Resident Support Officer, your day-to-day duties include: ensuring a safe environment for people who are required to enter a compulsory period of quarantine at the accommodation site escorting returned travellers from the airport to their accommodation, and for approved exercise or any other approved purposes

As a Team leader Guests Relations officer I supervised the day to day operation of the guest relations department to ensure high standards of service and guest care at all times.

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards