FAHAD KHAN
Amaroo,ACT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Team Member
Bunnings Warehouse
10.2023 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Evaluated customer needs and feedback to drive product and service improvements.
Mechanical Maintenance Supervisor
Qualships Pty Ltd.
06.2023 - 09.2023
- Ensured smooth operations by coordinating with cross-functional teams for equipment installation, repair, and upgrade projects.
- Reduced downtime by swiftly identifying and resolving mechanical issues in a timely manner.
- Managed spare parts inventory to minimize delays in repairs and ensure availability of essential components during emergencies.
- Promoted a safe working environment by enforcing strict adherence to safety policies, procedures, and guidelines.
- Coordinated with vendors for timely procurement of high-quality materials at competitive prices while maintaining budget constraints.
- Supervised a team of skilled technicians ensuring consistent adherence to quality standards during all maintenance tasks performed.
Senior Engineer
LG Electronics India Pvt. Ltd.
09.2019 - 04.2023
- Streamlined troubleshooting processes for increased efficiency and faster problem resolution.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Engineering - Mechanical Engineering
Maharshi Dayanand University
Delhi, IndiaSkills
- Customer Service
- Workplace Safety
- Expert in MS office
- First Aid & CPR
- Attention to Detail
- Computer Skills
- WWVP
- White Card
Additional Information
VISA Status : Permanent Resident
Australian Driving Licence : FULL
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
References
References :
1. Name : M Saarim Khan
Email : Saarimkhan99@gmail.com
2. Name : Sunny
Email : Sunnyazam@gmail.com
Timeline
Team Member
Bunnings Warehouse
10.2023 - Current
Mechanical Maintenance Supervisor
Qualships Pty Ltd.
06.2023 - 09.2023
Senior Engineer
LG Electronics India Pvt. Ltd.
09.2019 - 04.2023
Bachelor of Engineering - Mechanical Engineering
Maharshi Dayanand University
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