Fahmi Osman

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.

Inquire about cars and parts for the company. And then fulfilling the orders for the customers and working place.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Conducted daily pool maintenance, including testing and adjusting chemical levels.
• Monitored swimmers to ensure safety in the pool area.
• Performed emergency rescues when necessary.
• Enforced all safety regulations and posted rules for patrons.
• Performed regular cleaning and maintenance of pool equipment.
• Maintained accurate records of incident reports, pool chemicals, and patron counts.
• Developed a comprehensive training program for new lifeguards.
• Responded quickly to medical emergencies in the pool area.

• Provided swimming instruction to individuals and groups of all ages.
• Organized lesson plans according to the individual needs of students.
• Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
• Instructed participants on water safety rules and regulations.
• Developed strategies for challenging behaviors exhibited by students during lessons.
• Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
• Taught basic survival skills such as floating, treading water, emergency exits from the pool.

• Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
• Coordinated with other departments to ensure smooth flow of work processes and communication.
• Developed and implemented policies and procedures for efficient workflow.
• Maintained accurate records for tracking progress and performance of team members.
• Provided training and guidance to team members on operational procedures and best practices.
• Collaborated with senior leadership on strategic initiatives related to operations.
• Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.