FAIEZA MAHMOODI
Narre Warren South,Australia
Summary
Dynamic Customer Service Representative with proven expertise in complaint resolution and a positive attitude, honed at Myer and Bestway Supermarkets. Excelled in teamwork and effective communication, significantly enhancing customer satisfaction. Skilled in Microsoft Office, adept at adapting to fast-paced environments, and committed to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Myer
Melbourne, Australia
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts for customers.
- Used the POS system to process sales, returns, online orders, and gift card activations.
- Prioritized helping customers over completing other routine tasks in the store.
- Managed the cash register after the end of the shift to balance and record accurate transactions.
- I volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Bestway Supermarkets
Melbourne, Australia
01.2021 - 11.2024
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, join reward programs, and responded promptly to customer needs.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged, and displayed merchandise as required.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Victorian Certificate of Education -
Boxhill Institute
Melbourne, VICSLPET: Employment Training -
Chisholm Institute
Dandenong, VICSkills
- Teamwork
- Problem-solving abilities
- Active listening
- Critical thinking
- Time management
- Complaint handling
- Adaptability
- Positive attitude
- Effective communication
- Patience
- Skilled in Microsoft office
- Decision-making
Accomplishments
• Achieved the highest Customer Satisfaction (CSAT) scores at Myer Fountain Gate for
multiple consecutive weeks, reflecting exceptional customer service and commitment to
excellence.
• Secured the highest purchase rounding donations, demonstrating strong customer
engagement and support for charitable initiatives.
• Exceeded targets by enrolling over 100 customers in the Myer Rewards Program within a
single week, showcasing exceptional communication and promotional skills.
Timeline
Customer Service Representative
Myer
11.2022 - Current
Customer Service Representative
Bestway Supermarkets
01.2021 - 11.2024
Victorian Certificate of Education -
Boxhill Institute
SLPET: Employment Training -
Chisholm Institute
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