Faieza Mahmoodi
Narre Warren South,VIC
Summary
Accomplished Customer Service Representative with a proven track record at Myer, enhancing customer satisfaction through expert resolution of conflicts, issues, and concerns. Skilled in Microsoft Office , demonstrated by mentoring new staff and volunteering for extra shifts, significantly improving team efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Myer
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Prioritized helping customers over completing other routine tasks in store.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Cashier
Bestway Supermarkets
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
High School Diploma -
Boxhill Institute
Melbourne, VIC11.2024
SLPET - Employment Training
Chisholm Institute
Dandenong, VIC11.2021
Skills
- Team work
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Time Management
- Complaint Handling
- Microsoft Office
- Adaptability
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Myer
11.2022 - Current
Customer Service Cashier
Bestway Supermarkets
01.2021 - Current
High School Diploma -
Boxhill Institute
SLPET - Employment Training
Chisholm Institute
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