Faina Goncharouk
Brisbane,QLD
Summary
I am a hard-working and positive person who is looking to progress in my aviation career. I’m looking for a full-time position that will give me experience to further develop my skills and knowledge. I am extremely passionate about the travel industry and am eager to progress within a company with a long-term goal of growth and advancing into leadership roles.
I believe in exceeding expectations in any position. I have excellent interpersonal skills and thrive in group settings. I work well in time-critical environments by prioritising tasks based on urgency and importance and applying strong problem-solving skills to complete work efficiently and accurately.
Overview
1
1
Certification
Work History
Part Time
Woolworths
2024 - 2025
I worked in multiple roles, including front end, fruit and vegetable, and the online department to develop a broad understanding of store operations and gain experience across various areas of the business.
Casual
Colette By Colette Hayman
2023 - 2025
Assistant manager at Colette with the responsibilities of tracking KPI’s and team management. Trained new staff on workplace procedures, daily operations and customer service standards. I developed sales techniques to ensure I and my team achieved the daily sales targets.
Part-time Team Member
Officeworks
2021 - 2023
I provided customer service in a fast-paced environment, assisted customers with product enquiries, restocked shelves, maintained store presentation, and supported my team during busy periods, particularly during the back-to-school season.
Education
Diploma - Travel And Tourism
Torrens University Australia
Brisbane, QLD01-2025
Year 12 -
Rochedale State High School
Rochedale, QLD01-2020
Certificate II - Hospitality
Rochedale State High School
Rochedale, QLD01-2020
Skills
- Strong customer service background, with a focus on delivering positive and efficient experiences
- Proven ability to work both independently and collaboratively within team environments
- Motivated and eager to learn, with a commitment to continuous improvement and skill development
- Effective problem-solving skills, able to remain calm under pressure and find practical solutions quickly
- Quick to learn new tasks and systems, with the ability to adapt to changing environments and responsibilities
- Excellent communication skills, ensuring clear, respectful, and professional interactions with customers and team members
Certification
- Responsible Service of Alcohol (RSA) QLD
- Responsible Service of Gambling (RSG) QLD
- White Card – Construction Induction Training
Timeline
Part Time
Woolworths
2024 - 2025
Casual
Colette By Colette Hayman
2023 - 2025
Part-time Team Member
Officeworks
2021 - 2023
Diploma - Travel And Tourism
Torrens University Australia
Year 12 -
Rochedale State High School
Certificate II - Hospitality
Rochedale State High School