Faisal Hayat
Toronto,NSW
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at FG Enterprises Pty Ltd through exceptional customer service and relationship building. Skilled in account management and teamwork, adept at resolving escalated issues, securing favorable contract terms, and identifying upsell opportunities. Achieved high client retention, demonstrating strong documentation and reporting abilities.
Overview
8
8
years of professional experience
Work History
Account Manager, Director
FG Enterprises Pty Ltd
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Receptionist Administrator
JKG Partners PTY Ltd
08.2021 - 08.2023
Account Manager
Shri Hari Trstee
03.2017 - 06.2021
Education
Bachelor Of Business - Accounting
King’s Own Institute
Sudney2016
Certificate -
Acute Business College
Pakistan2014
Bachelor - Accounting
University of Punjab
Pakistan 09.2011
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Team Training
- Relationship Building
- Account development
- Documentation And Reporting
Additional Information
I am Australian-citizen.
I have also done PTE ( Peason English language test) and NAATI ( Credential Community Language Test).
Languages
Urdu
Native or Bilingual
English
Full Professional
Timeline
Account Manager, Director
FG Enterprises Pty Ltd
03.2023 - Current
Receptionist Administrator
JKG Partners PTY Ltd
08.2021 - 08.2023
Account Manager
Shri Hari Trstee
03.2017 - 06.2021
Bachelor Of Business - Accounting
King’s Own Institute
Certificate -
Acute Business College
Bachelor - Accounting
University of Punjab
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