Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Faisal Mohammed
Sydney
Summary
Overview
5
years of professional experience
Work History
ECS InternationalSydney, NSW
Control Room Officer
01.2020 - Current
Job overview
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Trained personnel in important first response procedures.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Oversaw facility and system updates and enhancements to keep operations in line with current demands
- Self-motivated, with a strong sense of personal responsibility
AlAseel Restaurent Sydney, NSW
Supervisor
10.2018 - 01.2022
Job overview
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Greeted and assisted guests every day and gathered information about each reservation.
- Used MyDairy to record guests' check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Seven ElevenSydney, NSW
Retail Assistant
01.2018 - 01.2022
Job overview
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained tidy and organized store environment to comply with cleanliness standards
Education
Australian Institute of TechnologyTownhall Sydney
Bachelor of Business Information Systems from Information Technology
06.2022
University Overview
Skills
- Crime and Intelligence
- Resource Deployment
- Operational Systems
- Integrity Checks
- Life-Safety Systems
- Produce Knowledge
- Emergency Call Routing
- Forced Dispatch
- Technical Report
- Critical Thinking
- Hardware and Software Monitoring
- Front Desk Operations
- Database Management
- Remote Technical Support
- Technical Fault Analysis
- Resolve Technical Problems
Timeline
Control Room Officer
ECS International
01.2020 - Current
Supervisor
AlAseel Restaurent
10.2018 - 01.2022
Retail Assistant
Seven Eleven
01.2018 - 01.2022
Australian Institute of Technology
Bachelor of Business Information Systems from Information Technology