Gulshareen Hassan
Slacks Creek,QLD
Summary
Proven leader and effective problem-solver with extensive experience at Red Rooster Restaurant, adept at boosting sales and enhancing customer satisfaction. Excels in team motivation and customer relationship management, significantly improving service efficiency. Skilled in financial management and staff development, consistently achieving goals through strategic planning and operational improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Red Rooster Restaurant
02.2013 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations and provided constructive feedback to employees.
Food Process Worker
Heinz Watties
01.2010 - 01.2012
- Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
- Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
- Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
- Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.
- Enhanced production efficiency by calibrating and maintaining food processing equipment on a regular basis.
- Facilitated clear communication among team members, fostering a positive working environment that encouraged collaboration towards common goals.
- Reduced downtime during changeovers by effectively cleaning and sanitizing machinery between production runs.
- Prepared ingredients for processing, ensuring accurate measurements according to recipe specifications.
- Minimized product loss by carefully inspecting items for defects or damage before packaging them for shipment.
- Adhered to sanitation requirements for equipment cleanliness, reducing the risk of contamination and ensuring consumer safety.
- Expedited order fulfillment through diligent assembly line work, upholding high standards of freshness and presentation.
- Achieved consistency in product taste and appearance by strictly adhering to company recipes and processing guidelines.
- Assisted in developing new recipes and flavor profiles, resulting in innovative product offerings that drove customer satisfaction.
- Supported continuous improvement efforts by participating in training sessions and implementing learned best practices on the job.
- Maintained accurate records of all production activities, providing valuable data for management''s decision-making processes.
- Improved inventory management by accurately tracking raw materials and finished products through the use of record-keeping systems.
- Streamlined packaging processes for increased productivity and reduced waste, utilizing efficient packing techniques.
Picker Packer
Kaweka Foods Ltd
01.2007 - 01.2009
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
Statistical Analyst
Fiji Islands Bureau of Statistics
02.2002 - 01.2005
- Developed integrated spreadsheet and database templates for accumulating, formatting and organizing program data and presented findings to management.
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Prepared statistical analysis plans and provided statistical interpretation for graphs, tables and charts.
- Developed data tables and databases to create relation between tables to allow efficient data retrieval.
- Evaluated statistical techniques and extracted Type information from research data to provide different ways to assess robustness of research outputs.
- Conducted quality checks on data sources to check for inconsistencies and perform data cleaning activities.
- Evaluated reliability of source information by weighing raw data to make data easier to interpret.
- Manipulated, transformed and analyzed data by reviewing computer reports, printouts and performance indicators.
- Optimized data-driven decision making for management by conducting thorough analyses and presenting clear findings.
- Communicated complex analytical findings to non-technical stakeholders through visually appealing presentations and reports.
Education
Bachelor Of Arts - Economics And Tourism
University of The South Pacific
Suva Fiji Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Financial management
- Business administration
- Negotiation
- Schedule oversight
- Promotional planning
- Consulting
- Contract management
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
- Compliance
- Sales forecasting
- Resource allocation
- Team motivation techniques
- Rewards program oversight
- Microsoft office expertise
- Reporting and documenting
- Customer service and satisfaction
- Policy administration
- Orientating and training
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Multitasking
- Active listening
- Hiring and training
- Staff training
- Scheduling and coordinating
- Professional and courteous
- Customer relationship management
- Work Planning and Prioritization
Certification
First Aid
Food safety certification
Blue card
Restaurant management certification
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Assistant Manager
Red Rooster Restaurant
02.2013 - Current
Food Process Worker
Heinz Watties
01.2010 - 01.2012
Picker Packer
Kaweka Foods Ltd
01.2007 - 01.2009
Statistical Analyst
Fiji Islands Bureau of Statistics
02.2002 - 01.2005
Bachelor Of Arts - Economics And Tourism
University of The South Pacific
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