Faith Fawkner
Camberwell,VIC
Summary
Dynamic hospitality professional with extensive experience in fast-paced environments, focusing on exceptional customer service and effective teamwork. Proven ability to enhance customer satisfaction through strong communication and problem-solving skills, while maintaining a clean and organized workspace to support operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
FOH Staff Member
Oliver's Bakery
Ulverstone, TAS
04.2026 - 07.2026
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided exceptional customer service in a fast-paced bakery environment.
- Prepared high-quality coffee beverages and specialty drinks for customers.
- Maintained cleanliness and organization of front-of-house areas throughout shifts.
Barista
Muse Cafe
Shearwater, TAS
11.2025 - 03.2026
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Served alcoholic beverages
- Prepared high-quality coffee beverages and specialty drinks for customers.
Barista
Hillstreet Cafe
Devonport, TAS
05.2025 - 11.2025
- Operated cash registers, accurately processing cash and card transactions to ensure smooth customer transactions.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Supported daily opening and closing operations at the cafe, including cleaning cafe areas to maintain a welcoming environment for customers.
- Restocked supplies throughout the day, ensuring timely availability of products to enhance service speed.
- Maintained a clean and healthy environment by following proper safety and sanitation regulations.
Barista
The Harbour Master Cafe
Devonport , TAS
03.2025 - 08.2025
- Prepared high-quality coffee beverages and specialty drinks for customers.
- Operated espresso machines and grinders to ensure consistent drink quality.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Maintained cleanliness of workspace, equipment, and utensils throughout shifts.
- Managed inventory levels of coffee beans and supplies for daily operations.
Barista
Waterfront Cafe
Devonport, TAS
01.2023 - 03.2025
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained and mentored new baristas on beverage preparation techniques and customer service skills to enhance service quality.
- Effective multitasking skills to provide efficient service.
- Managed inventory levels of coffee beans and supplies for daily operations.
- Handled cash register transactions accurately while ensuring customer satisfaction.
- Processed cash transactions efficiently using eftpos machine at point of sale.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Conducted training for new baristas on food handling safety standards and company policies to ensure compliance.
- Served alcoholic beverages to customers in compliance with licensing laws.
Waitress
Elimatta Hotel
Devonport, TAS
06.2022 - 09.2022
- Worked in a team environment with colleagues / management
- Worked thoroughly with dietary restrictions, allergies, and intolerances
- Maintained customer satisfaction through timely check-ins
Education
Completed Year 10 -
Latrobe High School
Latrobe, TAS01-2022
Skills
- Coffee preparation
- Customer service
- Cash handling
- Organizational skills
- Time management
- Communication skills
- Reliability
Certification
- Current P2 Drivers License with comprehensive insurance
- Up to date covid & flu vaccinations
- Completed Food Handler Certificate, 01/01/25
- Responsible Serving of Alcohol, 01/01/25
- Completed Training Module 1 - Hazardous Chemicals & Chemical Safety, 01/01/25
- Completed Training Module 2 - Cleaning & Sanitizing, 01/01/25
- Completed Training Module 3 - Staff Health & Hygiene, 01/01/25
- Completed Training Module 4 - Guide to Infection Control, 01/01/25
- Completed Work Health and Safety Induction Module - Retail Sector, 01/01/25
- Completed 'DoFoodSafely' assessment, 01/01/25
Timeline
FOH Staff Member
Oliver's Bakery
04.2026 - 07.2026
Barista
Muse Cafe
11.2025 - 03.2026
Barista
Hillstreet Cafe
05.2025 - 11.2025
Barista
The Harbour Master Cafe
03.2025 - 08.2025
Barista
Waterfront Cafe
01.2023 - 03.2025
Waitress
Elimatta Hotel
06.2022 - 09.2022
Completed Year 10 -
Latrobe High School