Laikyn Porter
Rockhampton,QLD
Summary
A vibrant, hardworking, and highly effective multitasker, I am a friendly, punctual, and enthusiastic team player. Eager to both work and learn, I bring transferable skills and a diligent approach to every task, ensuring high-quality results with attention to detail. I am determined to apply personal traits to a new career challenge and am excited to contribute my talents to a company where they can be fully utilized.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista / FOH Team Member
Mavvy Lane
Nundah, QLD
03.2026 - 05.2026
- Ensured clean, organized workspace to enhance productivity and uphold safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Engaged with customers during busy periods to foster a fun, positive atmosphere.
- Facilitated positive team dynamics through clear communication and collaboration with colleagues.
Barista / Kitchen Hand
Mazda Dealership
Aspley, QLD
01.2025 - 03.2026
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Supervisor
Zarraffa's Coffee
Rockhampton, QLD
08.2020 - 01.2024
- Supervised, trained, and developed team members following company policies and procedures. Maintained competitive pricing and met sales targets. Ensured customer satisfaction by addressing concerns and resolving issues to improve the guest experience. Adhered to safe work practices and efficiently processed payments through cash, EFTPOS, gift cards, and coupons.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Retail Sales Associate
Silly Solly's
Rockhampton, QLD
02.2019 - 07.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained store presentation by organizing merchandise displays and restocking shelves regularly.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Crew Person
McDonald's
Rockhampton, QLD
04.2016 - 10.2018
- Shared knowledge of menu items and flavors to help customers make informed choices based on their tastes and preferences. Engaged in suggestive selling and other sales techniques to enhance the customer experience. Adhered to safe work practices and efficiently processed payments using cash, EFTPOS, gift cards, and coupons.
- Contributed to sales growth through upselling promotional items and meal deals.
- Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.
Education
Emmaus College
Rockhampton, QLD01-2016
Frenchville State School
Rockhampton, QLD12-2014
Skills
- Coffee preparation
- Beverage service
- Point-of-sale operation
- Food safety compliance
- Product knowledge
- Customer service
- Inventory management
- Multitasking
- Team Player
- Open and closing duties
Certification
- Certificate II in Retail Services (Retail Assistant) Completed Dec 2017
- Certificate III in Retail (Retail Supervisor) Completed June 2018
- Health and Safety Course - Completed March 2025
Timeline
Barista / FOH Team Member
Mavvy Lane
03.2026 - 05.2026
Barista / Kitchen Hand
Mazda Dealership
01.2025 - 03.2026
Supervisor
Zarraffa's Coffee
08.2020 - 01.2024
Retail Sales Associate
Silly Solly's
02.2019 - 07.2020
Crew Person
McDonald's
04.2016 - 10.2018
Emmaus College
Frenchville State School