Faith Read
Burpengary,QLD
Summary
Highly dedicated and adaptable customer service professional with exceptional multitasking and time management abilities. Committed to delivering positive and memorable customer experiences. Thrives in fast-paced environments and excels at handling last-minute changes. Achieves high marks for work quality and speed under pressure.
Overview
8
8
years of professional experience
Work History
Australian Government Service Officer
Child support
Brisbane, QLD
01.2024 - Current
- Successfully ensured financial stability of children by managing and enforcing child support arrangements as a dedicated Child Support Service Officer for the Australian Government.
- Developed productive relationships with parents, legal representatives and other stakeholders to ensure post-order compliance.
- Skilled in evaluating parents' financial situations, computing support amounts, and establishing equitable and viable payment arrangements
- Dealt with complex cases involving disputes or non-compliance, prioritising conflict resolution through mediation or taking enforcement measures when required.
- Utilising strong communication and interpersonal skills to effectively support families by demonstrating a thorough understanding of relevant legislation and policies
- Committed to providing compassionate and professional assistance for children's financial support.
- Provided customer service and support to clients, responding to inquiries in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative duties such as data entry, filing, and record keeping.
- Answered phone calls professionally and provided information to callers as needed.
- Collaborated with other departments to ensure prompt resolution of client requests.
- Adhered to company policies when dealing with customers or resolving issues.
- Responded promptly to emails from customers seeking assistance or answers to questions.
- Maintained up-to-date knowledge of products and services offered by the organisation.
- Delivered a high level of service to clients through effective handling of inquiries and prompt responses.
- Answered incoming calls in a professional, courteous and timely manner.
- Utilised computer software to record caller's inquiries and complaints.
Customer Experience Manager
Caboolture McDonald's
10.2018 - 01.2024
- Managed a team while fulfilling manager responsibilities.
- Optimised staff productivity by implementing thorough training programs, meticulous attention to detail, and empathetic problem-solving strategies
- Oversaw crew scheduling and helmed the customer recovery department, resulting in a team of six skilled individuals dedicated to survey completion and enhancing customer satisfaction.
- Handled staff and customer conflicts with professionalism and courtesy
- Established targets and successfully reached them
- Managed a variety of administrative duties such as ordering stock, responding to emails, and handling customer recovery inquiries.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Monitored customer service performance metrics and created reports for senior management review.
- Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Initiated research projects aimed at understanding consumer behavior patterns so as to better meet their needs.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
Crew Member
Murwillumbah McDonald's
01.2017 - 01.2018
- Reached all set goals, as directed by management.
- Consistently displayed strong time-management skills and willingness to go the extra mile for team success
- Operated various types of fast-food equipment using proper machine operation techniques and adhering to strict food safety standards.
- Expert in conflict resolution techniques to uphold professional standards.
- Enhanced guest experience by providing exceptional customer service.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Skills
- Written and verbal communication
- Effective customer communication
- Attention to Detail
- Customer Service
- Case Management
- Microsoft Office
- Quality Assurance
- Verbal and Written Communication
- Problem-Solving
- Client Intakes
- Employee Training
- Data Collection and Entry
- Research and facts collecting
References
References available upon request.
Timeline
Australian Government Service Officer
Child support
01.2024 - Current
Customer Experience Manager
Caboolture McDonald's
10.2018 - 01.2024
Crew Member
Murwillumbah McDonald's
01.2017 - 01.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Tyler AdamsTyler Adams
Public Service Officer at Child SupportPublic Service Officer at Child Support
Elisha UzomaElisha Uzoma
Mental Health Support Worker at Ederly Support, Demental Care and Child Support.Mental Health Support Worker at Ederly Support, Demental Care and Child Support.
Jeremiah TangJeremiah Tang
Student Worker at County Of San Diego - Department Of Child SupportStudent Worker at County Of San Diego - Department Of Child Support
Joshua SimmerJoshua Simmer
Volunteer sport assisting at North Lakes State CollegeVolunteer sport assisting at North Lakes State College
Ashley CallawayAshley Callaway
Air-conditioning and Refrigeration Technician at HomeDeal Air-conditioning QLDAir-conditioning and Refrigeration Technician at HomeDeal Air-conditioning QLD