Faith Winter
Brisbane,QLD
Summary
Driven and detail-oriented professional with a proven track record in customer service and cash handling, as demonstrated at Punjab Curry Club. Excelled in maintaining high levels of customer satisfaction and operational efficiency. Skilled in register operation and relationship building, showcasing a commitment to excellence and a keen attention to detail. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
ADAA
Brisbane, QLD
02.2018 - 09.2023
- Maintained accurate records and documented client data in company databases.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
Retail Worker
Village Roadshow Careers
4212, QLD
08.2022 - 11.2022
- Cleaned shelves, counters and tables to maintain organized store.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Initiated friendly conversation with customers to determine level of assistance required.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed cash register operations using POS system and processed sales and returns.
- Answered store and merchandise questions and led customers to wanted items.
Cashier
Punjab Curry Club
Springfield , QLD
10.2021 - 01.2022
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Woodcrest State College
Springfield, QLD11-2021
Skills
- RSA certified
- Cash handling
- Attention to detail
- Register operation
- Relationship building
- Payment processing
- Patience and empathy
- Customer service
Languages
English
Native/ Bilingual
Certification
- Responsible service of alcohol
- working with children card
Timeline
Retail Worker
Village Roadshow Careers
08.2022 - 11.2022
Cashier
Punjab Curry Club
10.2021 - 01.2022
Volunteer
ADAA
02.2018 - 09.2023
High School Diploma -
Woodcrest State College
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