FAIZA AJIBOYE

• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Delivered excellent Customer Service that ensured ongoing sales and high level of customer satisfaction, working with customers and teammates to determine their needs, answer their questions and queries, make recommendations of products or supplies that suit their taste of demand achieving Customer Satisfaction & Increase in Sales as the goal either via call, email or in-person.
• Hands on experience with cash payment/POS operations/EFTPOS transactions via call, email or in-person.
• Sorted the donations (clothing, household items, library and craft materials), did pricing, label and color sorting.
• Maintained inventory by checking and organizing products on the shelf based on pattern, color coding, availability and labels as well as I learned merchandising.
• Developed amicable relations, operating with a sense of timely availability and aplomb attitude, thriving in a dynamic and high-performance environment with customers and teammates, but also proficient at working alone.
• Ensured to keep a clean accident-free workspace, maintaining the cleanliness of the store.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Operated the fuel pumps, sold lubricants and automotive accessories for vehicles at the service station,
• Handled the POS/EFTPOS transactions managing the payment process.
• Listened to customers' needs, handled complaints efficiently, effectively and professionally, providing advice, giving guidance, making suggestions and assistance to customers and teammates.

• Made sure to keep inventory of the available goods
• Used strong interpersonal communication skills to convey information to others.
• Maintained clean, neat, and operational facilities to serve program needs.
• Efficient merchandising,
• Organizing stock,
• Increase in sales,
• Processed payments for transactions,

working under pressure, conditioned a united working relationship with customer, teams and staff maintaining a cordial friendly environment, with emphasis on team effort ensuring customer service satisfaction, while making sure to listen to complaints and provide solutions/remedies.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.