Faizo Kasumba
Hilbert,WA
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques. Reliable Support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
3
3
years of professional experience
Work History
Dsiability Support Worker
Mirros Care WA
02.2021 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Provided crisis counseling and intervention services to clients in emergency situations.
Customer Sales Represntative
BP Retail
03.2021 - 05.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Advanced Diploma in Community Service - Family And Community Services
Acknowledge Education
Perth, WA05.2024
Skills
- Cleaning and Sanitizing
- Accounts Payable and Receivable
- Atlassian JIRA
- Client Coping Mechanisms
- Documenting Incidents
- Daily Living Support
- Printers and Peripherals
- Home Visits
- Interdisciplinary Care
- Meal Planning and Preparation
- Patient Toileting
- Oral Hygiene
- Meal Preparation
Timeline
Customer Sales Represntative
BP Retail
03.2021 - 05.2023
Dsiability Support Worker
Mirros Care WA
02.2021 - Current
Advanced Diploma in Community Service - Family And Community Services
Acknowledge Education
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