Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Fakhria Kazemi

Salisbury,SA

Summary

Energetic and dedicated customer service professional with diverse experience across hospitality, retail, and sales environments. Adept at handling high-pressure situations with professionalism and calm, while consistently delivering outstanding service. Currently expanding knowledge in finance and mortgage broking, with a passion for helping people and building strong client relationships. Fluent in English and Dari, and committed to continuous personal and professional growth.

Overview

3
3
years of professional experience

Work History

Customer Service

Yiros Town
Adelaide, SA
09.2022 - 12.2022
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.

Sales Representative

women's hospital
Adelaide, SA
01.2021 - 04.2021
  • Conducted market research to identify potential customers and their needs.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Customer Service

Parabanks Coffee Lounge
Salisbury, SA
05.2020 - 08.2020
  • Interacted pleasantly with customers and offered assistance to find needed items
  • Responded to customer concerns efficiently, accurately and with detailed information

Customer Service

Sean's Cafe
Salisbury Down, SA
10.2019 - 12.2019
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Developed customer relationships by providing excellent customer service.

Education

BACHELOR OF CRIMINOLOGY -

University Of Adelaide
Adelaide, SA
06.2024

Diploma of Finance And Mortgage Broking -

EntryFinance
Melbourne, VIC
04-2024

Certificate IV in Finance And Mortgage Broking -

EntryEducation
Melbourne, VIC
03-2024

Skills

  • Teamwork
  • Customer service
  • Leadership
  • Confidence
  • Patience
  • Politeness
  • Excellent problem-solving skills
  • Customer engagement
  • Problem-Solving

Personal Information

 student

Timeline

Customer Service

Yiros Town
09.2022 - 12.2022

Sales Representative

women's hospital
01.2021 - 04.2021

Customer Service

Parabanks Coffee Lounge
05.2020 - 08.2020

Customer Service

Sean's Cafe
10.2019 - 12.2019

BACHELOR OF CRIMINOLOGY -

University Of Adelaide

Diploma of Finance And Mortgage Broking -

EntryFinance

Certificate IV in Finance And Mortgage Broking -

EntryEducation

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Fakhria Kazemi