Rameesha Saif
Sydney,NSW
Summary
Motivated Health Science student with a focus on Clinical Sciences and over four years of customer service experience as a Crew Trainer at McDonald's. Expertise in managing phone and in-person inquiries, scheduling appointments, and maintaining professionalism in fast-paced environments. Strong organizational skills and a commitment to client-centered care, with a keen understanding of confidentiality and ethical practices. Seeking a casual role in a healthcare setting, offering flexibility and a dedication to creating a welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer service
Mcdonalds
04.2020 - Current
- Enhanced customer satisfaction by resolving account issues promptly and effectively.
- Achieved daily service targets while maintaining a focus on quality standards.
- Documented service interactions accurately, adhering to established protocols.
- Cultivated a culture of service excellence within the team environment.
- Monitored service budgets to ensure cost-effective operations and resource allocation.
- Mentored team members to strengthen customer service skills and practices.
membership consultant helping hand
Mcdonalds
09.2022 - 12.2022
- Enhanced member experience by providing detailed information on gym services.
- Facilitated client onboarding to ensure a welcoming and informative experience.
- Organized promotional events to effectively attract new gym members.
- Developed strategies for customer retention, fostering a positive fitness community.
- Managed incoming member calls regarding account inquiries and service questions.
- Cultivated strong relationships with members, ensuring high customer satisfaction.
Education
High School Diploma -
Underdale high school
sydney, nsw12.2021
High School Diploma - undefined
greystanes high school
sydney, New South WalesBachelor of Science - Health Sciences
Western Sydney University
sydney, NSW03-2024
Skills
- Retail Sales Customer Service
- Microsoft PowerPoint
- Microsoft Word
- Credit Card Payment Processing
- Refund Processing
- Active Listening
- Stocking and Replenishing
- Customer Service
- Reading Comprehension
- Customer Consulting
- Grammar
- Coordination
- Cultural Awareness
- Policy and Procedure Adherence
- Research
- Calm and Professional Under Pressure
- Computer Proficiency
- Problem-solving
- Attention to detail
- Time management
- Cleaning and sanitizing
- Multitasking and organization
- Adaptability and flexibility
- Team collaboration
- Active listening
- Training and mentoring
- Relationship building
- Verbal and written communication
- Flexible schedule
- Basic first aid
- [State] Driver's license
- [Language] fluency
- Multitasking Abilities
- Multitasking
- Teamwork
- Teamwork and collaboration
- Patient support
- Team building
- Problem-solving aptitude
- Task prioritization
- Sales and customer service
- Effective customer service
Certification
- Working with childrens check
- Police check
- First aid
Languages
Urdu
Bilingual
English
Full Professional
Experience
MATW, Social Work Volunteer, sydney, nsw, 2024-09, Present, Assisted with organizing community events and outreach programs to support underprivileged individuals globally., Participated in fundraising initiatives and awareness campaigns to promote MATW's humanitarian efforts., Contributed to the planning and execution of projects aimed at improving access to education, health, and shelter., Volunteer Work, Muslims Around the World (MATW), Various Roles
Additional Information
Awards and Acknowledgements , Smartie award 2019 (greystanes high school English faculty) Star award for science 2019 100% attendance award for school Sport certificates Certificate of achievement for participating in model united nations 2017 Certificate for participating in project making in world wetlands day 2011 Certificate for achieving good grade
Timeline
membership consultant helping hand
Mcdonalds
09.2022 - 12.2022
Customer service
Mcdonalds
04.2020 - Current
High School Diploma - undefined
greystanes high school
High School Diploma -
Underdale high school
Bachelor of Science - Health Sciences
Western Sydney University