Fan Mo
Brisbane,Australia
Summary
Results-driven Support Manager with expertise in customer relationship management, team leadership, and conflict resolution. Known for high productivity and efficient task completion. Excel in communication, empathy, and problem-solving to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Tech Support Manager/Administrator/Sales Advisor
DE Energy Solar
Brisbane
09.2021 - Current
- Provided technical support to customers, troubleshooting hardware and software issues about their solar systems.
- Developed spreadsheets, Pipedrive, and Pylon to track project progress, warranty claims, after-sales service, and other related data.
- Filled out and followed up on relevant job applications, including Energex Connect, EWR, and STCs.
- Generated monthly reports outlining sales performance metrics.
- Liaised with product suppliers, installer team, sales team and customers for daily operational activities.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Provided customers with information on products and services available.
Tour Guide Volunteer
Holiday Explores
Adelaide
03.2021 - 08.2021
- Provide professional, friendly and empowering assistance for people with intellectual disability to participate in safe and enjoyable holidays
Receptionist Supervisor
Chi Health
Adelaide
06.2018 - 09.2020
- Monitored the front desk operations, including answering phones, responding to inquiries, and managing the daily schedule.
- Performed data entry and reconciliation of financial transactions.
Education
Bachelor of Accounting -
University of South Australia
02.2021
Skills
- Office Administration
- Client Retention
- Technical support understanding
- Cross-Functional Collaboration
- Work Planning and Prioritization
- English, Mandarin, Cantonese Fluency
Affiliations
• Photography • Cooking • Reading • Tennis • Crochet
Timeline
Tech Support Manager/Administrator/Sales Advisor
DE Energy Solar
09.2021 - Current
Tour Guide Volunteer
Holiday Explores
03.2021 - 08.2021
Receptionist Supervisor
Chi Health
06.2018 - 09.2020
Bachelor of Accounting -
University of South Australia
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