Farah Rashid
Doncaster,VIC
Summary
Working at the airport is a challenge and rewarding experience. Every day is different and you have to be ready for all type of challenges and be able to handle and stay calm and helpful and have excellent customer service and time management.
Safety and security is the priority at all job specially at the airport.
Overview
24
24
years of professional experience
Work History
Service Desk Supervisor / Gate Supervisor/ Arrival
Dnata Airport Services
10.2019 - 10.2024
Pre flights check and catering/ Seating special request from passengers.
Organise check in staff/ Manage my staff during operation of my allocated flight
Effective communication with all parties involved in inbound and out bound flights
Prepare all flight documents for smith operation
Customer service
Manage all flight operation on the day
Make sure flight leave on time and smooth
After flight closing
Sending all closed flight details to final destination of the flight make sure arrival staff are ready for handling of arrival flight to it’s destination
Post flight paperwork and finalising
Finance Assistant
Royal Brunie Airlines
03.2016 - 11.2016
- Account Payable/Receivable
- Banking
- Finance reports
- Customer Service
- Answering calls
- Assisting Agents/Clients
- Reservation/Ticketing
- Fare quotes
- Sales
- All Finance and account jobs
- Payroll/Super
- Monthly finance reports
- Secretary
- Complain handling
- BSP and IATA
- Agents Sales
- Fare sheets
- Refunds
Reservation And Ticketing officer
Philippine Airlines
09.2012 - 06.2014
- Ticketing
- Re issuing
- Fares
- Fare/Ticketing
- Customer Service and enquiries
- Answering calls
- Sales
- Reservation
Finance Officer
Pakistan International Airlines
11.2004 - 06.2012
- Accounting
- BSP/IATA
Ticketing consultant
Travel Spirit
06.2003 - 10.2004
- Customer Service and enquiries
- Answering calls
- Sales
- Reservation
Travel Consultant
Discount Air Travel
06.2000 - 05.2003
Education
Diploma of Accounting -
Box Hill Institude
Box Hill, VIC01.2017
Diploma in Travel and Tourism -
Bankstown College of TAFE NSW
01.2001
Skills
- Reliable
- Honest
- Hard worker
- Team Player
- Multi Language
- Time Management
- Conflict Management
- Customer Service
- Fast Learner
- Enthusiasm
Timeline
Service Desk Supervisor / Gate Supervisor/ Arrival
Dnata Airport Services
10.2019 - 10.2024
Finance Assistant
Royal Brunie Airlines
03.2016 - 11.2016
Reservation And Ticketing officer
Philippine Airlines
09.2012 - 06.2014
Finance Officer
Pakistan International Airlines
11.2004 - 06.2012
Ticketing consultant
Travel Spirit
06.2003 - 10.2004
Travel Consultant
Discount Air Travel
06.2000 - 05.2003
Diploma of Accounting -
Box Hill Institude
Diploma in Travel and Tourism -
Bankstown College of TAFE NSW
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