Farahnaz Hekmati
Melbourne
Summary
Dynamic retail professional with expertise in customer service and visual merchandising at BestWay. Excelled in enhancing product visibility and driving sales through strategic displays. Proven ability to resolve conflicts and collaborate effectively with teams, ensuring streamlined operations. Recognized for maintaining up-to-date product knowledge and delivering tailored recommendations, boosting customer satisfaction by 20%.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2026
2026
years of post-secondary education
Work History
Retail Assistant
BestWay
Melbourne
12.2025 - Current
- Assisted customers in locating products and provided tailored recommendations based on preferences.
- Maintained organized displays to enhance product visibility and attract customer interest.
- Collaborated with team members to streamline store operations and improve efficiency.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Kept up-to-date knowledge of all products available in the store.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Answered store and merchandise questions and led customers to wanted items.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Responded to customer inquiries with clear product knowledge and service information.
Education
Gleneagles Secondary Collage
Melbourne , VICSkills
- Customer service
- Visual merchandising
- Product knowledge
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Complaint handling
Languages
Persian
First Language
English
Proficient (C2)
C2
Affiliations
Extracurricular Activities
- Trained in gymnastics, developing balance, agility, and body control
- Participated in swimming, strengthening endurance and consistency
- Practiced taekwondo, emphasizing discipline, respect, and focus
Timeline
Retail Assistant
BestWay
12.2025 - Current
Gleneagles Secondary Collage