Fareen Begum
Service Advisor
Darwin ,NT
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
16
16
years of professional experience
Work History
Service Advisor
Darwin Motor Group
01.2024 - Current
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing report and trust with customers through attentive listening and clear communication.
- customer service from reception to delivery process
Service Advisor
Asco Motor (Toyota Tsusho South Sea ltd)
03.2021 - 01.2022
- Customer Service
- Open and closing of internal, Retail, Government Lease and return lease.
- Reception to delivery process
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Interpreted diagnostic results to provide accurate repair recommendations.
Panel Advisor
Asco Motor (Toyota Tsusho South Sea ltd)
09.2016 - 03.2021
- Customer Service
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Built and maintained relationships with clients to provide ongoing support.
Service Workshop Controller
Niranjans Auto port Ltd
06.2014 - 08.2016
- Customer Service
- Open and closing of internal, Retail, government Lease and return lease
- Enhanced workshop efficiency by implementing effective scheduling and resource allocation strategies.
- Maintained high-quality work standards by enforcing strict quality control measures and regular staff training.
- Reduced downtime with proactive maintenance of workshop equipment and tools.
- Boosted workshop revenue through upselling additional services such as detailing or preventative maintenance packages.
Stock Controller
Raiwaqa Buses Ltd
11.2013 - 06.2014
- Ordering of parts
- Stock Take and keep Records
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
Garage Servicemen
Shore Buses Ltd
09.2010 - 10.2013
- Service of Hino, Leyland, Nissan Buses
- Service of Wheel
- Changing of Head Gasket
- Reduced equipment downtime through diligent repair work and prompt response to service requests.
- Exceeded quality assurance standards during annual inspections, showcasing an exceptional attention to detail in all tasks performed.
- Operated hand and power tools, equipment and instrumentation according to guidelines.
- Adhered to safety protocols and policies to reduce workplace hazards.
Garage Servicemen
Parmod Enterprise
04.2008 - 05.2010
- Learning for service
- Cleaning workshop
- Service of buses
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
Trade Certificate in Heavy Commercial Vehicle - Automotive Engineering Technology
03.2009
Certificate in Computer Training - Computer
03.2005
Skills
- COMPUTER Skills Certificate in Computer training
- Customer Retention
- Computer Skills
Marital Status
never married
Main Language
English and Fiji Hindi
Driving Licenses
Australia, Automatic #1490281
Personal Information
- Place of Birth: Labasa, Fiji
- Date of Birth: 12/25/86
- Gender: Female
- Nationality: Fijian
References
- Eric Mahanan, Darwin Motor Group, Service Manager, 0429353830
- Jeffery Aisake, Service Manager Suva, Asco Motor (Toyota Tsusho South Sea ltd), 6799991803, jaisake@asco.com.fj
- Avinesh Chand, Panel Manager Suva, Asco Motor (Toyota Tsusho South Sea ltd), 6799991634, achand@asco.com.fj
Timeline
Service Advisor - Darwin Motor Group
01.2024 - Current
Service Advisor - Asco Motor (Toyota Tsusho South Sea ltd)
03.2021 - 01.2022
Panel Advisor - Asco Motor (Toyota Tsusho South Sea ltd)
09.2016 - 03.2021
Service Workshop Controller - Niranjans Auto port Ltd
06.2014 - 08.2016
Stock Controller - Raiwaqa Buses Ltd
11.2013 - 06.2014
Garage Servicemen - Shore Buses Ltd
09.2010 - 10.2013
Garage Servicemen - Parmod Enterprise
04.2008 - 05.2010
Fiji National University - Trade Certificate in Heavy Commercial Vehicle, Automotive Engineering Technology
New Zealand Pacific Training Center - Certificate in Computer Training, Computer
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