Harmandeep Kaur
Melbourne,VIC
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Flexible Network Engineer with exceptional insight when troubleshooting routers, switches and firewalls. A motivated employee with expertise supporting the choice and purchase of hardware and software components.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Assistant
Northern Terrace
Preston, Vic
06.2019 - 08.2020
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Transported patients to appointments or other locations using wheelchairs or strhers.
- Kept detailed records of patients' medical histories and care plans.
- Reported changes in patient condition to nursing staff immediately.
- Provided emotional support to family members during difficult times.
- Helped maintain a safe environment for all staff members and residents and patients by adhering to safety protocols.
- Participated in team meetings to discuss resident and patient progress or any issues that may arise.
- Performed light housekeeping duties such as changing bed linens, dusting furniture and vacuuming carpets.
- Observed residents and patients for any signs of discomfort or distress.
- Developed relationships with residents and patients through meaningful conversation.
- Monitored individuals to identify and address specific care needs.
- Guided individuals to bathrooms and cared for incontinence needs.
- Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Network Administrator
Puncom Networks
Melbourne, Vic
02.2021 - Current
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
- Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
- Developed policies related to network security and usage procedures for end-users.
- Created detailed documentation of all configurations, processes and procedures related to the network environment.
- Ensured compliance with applicable laws regarding privacy protection of sensitive data.
- Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Assisted in developing long-term strategies for the organization's IT infrastructure.
- Evaluated vendors' products in order to determine which ones best meet organizational needs.
- Coordinated with third-party providers on installation projects or service agreements.
- Maintained inventory records of all hardware components used in the network environment.
- Provided training sessions for end-users on how to use various software applications or hardware devices.
- Installed and supported hardware and software for desktops, servers and printers.
- Managed employee access, security roles and permissions.
- Performed routine troubleshooting and network monitoring.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Worked closely with end users to solve problems related to hardware and software.
- Provided troubleshooting and testing to support network.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Monitored system upgrades, patches and new configurations.
- Worked independently while coordinating project work and support functions with other team members.
Dispatcher
Davis Bakery
Broadmeadows, Vic
10.2021 - 11.2022
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Provided timely updates to customers regarding their orders or requests.
- Assigned drivers to appropriate routes based on customer needs.
Gas Station Attendant
FourteenStarPTYLTD
Scoresby, Vic
08.2023 - 11.2023
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Assisted customers in locating items throughout the store.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Completed regular maintenance tasks such as changing air filters and oil changes on vehicles.
- Verified age requirements for purchase of alcohol and tobacco products.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Ensured all store policies were adhered to by customers at all times.
- Checked tires for pressure, tread depth and wear patterns during tire rotations or other services requested by customers.
- Inspected vehicle fluids such as transmission fluid, brake fluid, coolant levels, power steering fluid.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Recorded sales information into computerized system accurately and timely.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Checked receipts against product sold for accuracy before returning change to customers.
- Provided directions and information about local attractions upon request from customers.
Disability Support Worker
Satveer Kaur
Ballart, Vic
10.2023 - 12.2023
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Encouraged independence by teaching skills needed for everyday life.
- Developed strategies to help individuals cope with their disability.
- Collaborated with other professionals to develop treatment plans for clients.
Disability Support Worker
AA Support Services
Preston, Vic
12.2023 - Current
- Provided daily personal care to elderly clients, including bathing and toileting.
- Participated in team meetings with other caregivers to discuss cases and develop strategies for improving care services.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Developed and optimized treatment plans to help clients continue to progress.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Encouraged clients to participate in activities such as physical therapy, social events, and arts and crafts.
- Assisted in the development of individualized care plans for each client.
Education
ACS Professional Year Programme - Information Technology
William Light Institute
Melbourne, VIC02.2022
Individual Support in Disability, Ageing, Home And Community - Disability Care
Studywise College
Melbourne, VIC10-2021
Master of Science - Information Technology
Melbourne Institute of Technology
Melbourne Airport, VIC04.2020
BBA - Business Administration
Doaba Group of Colleges
India Punjab06.2016
Diploma of Makeup Artistry - Cosmetic
Max Beauty
India01.2014
Skills
- System Upgrades
- Computer Systems Installation
- Technical Support
- Effective Communication
- Network Security
- User Support
- Meal Preparation
- Behavioral Management
- Compassionate Client Care
- Documentation
- Basic Housekeeping
- Mobility Assistance
- Patient Companionship
- Respectful and Compassionate
- Verbal and Written Communication
- Complex Problem-Solving
- Care Plan Management
- Supportive Companionship
- First Aid and CPR
- Medication and Appointment Reminders
- Community Activities
- Patient Assessments
- Dependable and Responsible
- Records Maintenance
- Problem-Solving
- Behavior Redirection
- Daily Living Requirements
- Home Healthcare Services
- Disability Services
- Family Communication
- Individual Support Plans
- Personal Care
- Client Education
- Client Needs Assessment
- Risk Assessments
- Incident Reports
- Independent Living Support
- Relationship Building
- Progress Documentation
- Documentation Skills
- Creative Thinking
- Elderly Care
- Emotional Support
- Team Leadership
- Long-Term Care
- Care Documentation
- Grooming Support
- Youth Services
- Behavior Support Plans
- Personal Hygiene Assistance
- Child Supervision
- Activity Planning
- Lesson Plan Development
- Dietary Requirements
- Child Development
- Sanitation Understanding
- Early Childhood Knowledge
- Behavior Management Techniques
Certification
- Working with Mental Health
- Seizure Management
- Assist Client with Medication
- Trauma Informed Practice and Care(TCP)
- Infection Prevention and Control
- Working with Children
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Farhaab Zahid
Co worker
0416721364
mianfarhaabzahidjutt@gmail.com
Timeline
Disability Support Worker
AA Support Services
12.2023 - Current
Disability Support Worker
Satveer Kaur
10.2023 - 12.2023
Gas Station Attendant
FourteenStarPTYLTD
08.2023 - 11.2023
Dispatcher
Davis Bakery
10.2021 - 11.2022
Network Administrator
Puncom Networks
02.2021 - Current
Care Assistant
Northern Terrace
06.2019 - 08.2020
ACS Professional Year Programme - Information Technology
William Light Institute
Individual Support in Disability, Ageing, Home And Community - Disability Care
Studywise College
Master of Science - Information Technology
Melbourne Institute of Technology
BBA - Business Administration
Doaba Group of Colleges
Diploma of Makeup Artistry - Cosmetic
Max Beauty
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