Summary
Overview
Work History
Education
Skills
Availability
References
Timeline

Faria Jahan Ela

Punchbowl,NSW

Summary

Recently college graduated looking for a part-time or casual job to support my living and study. Now I’m studying at University of Wollongong in bachelor of engineering (civil). I am a hard worker with punctuality and can do attitude with quick learning skills.

Overview

1
1
years of professional experience

Work History

Customer service

Kenny’s Kebab
03.2023 - Current
  • Addressing customer inquiries
  • Ensuring timely delivery of orders while maintaining professionalism
  • Preparing food as required and serving them as required
  • Managing cash, card transactions, and handling receipts
  • Creating a positive relationship with regular customers
  • Preparation for salads

Team member and customer service representative

C.C BABCOQ
02.2023 - Current
  • Managed daily takeaway operations in a fast-paced environment, ensuring seamless customer service
  • Supervised and trained staff, improving team efficiency and performance under pressure
  • Handled customer inquiries, complaints, and special requests, maintaining high satisfaction
  • Processed orders, payments, and managed inventory to ensure availability and accuracy during peak hours
  • Coordinated with kitchen and delivery teams for timely and correct order preparation
  • Ensured cleanliness and compliance with health and safety standards
  • Implemented strategies to boost sales and customer retention

Cashier/ Customer service

Fresh Foods Convince store
05.2023 - 08.2023
  • Welcoming customers as they enter to create a friendly and inviting atmosphere
  • Helping customers find specific items quickly and efficiently
  • Ensuring that popular items are always available and shelves remain organized
  • Efficiently processing purchases, including handling cash, card payments, and any discounts or promotions
  • Addressing any complaints or concerns, such as product availability or pricing discrepancies, in a professional manner
  • Processing returns or exchanges according to store policy while ensuring the customer is satisfied
  • Recommending complementary products or promotions to enhance the customer’s shopping experience
  • Ensuring the store is tidy and presentable, including keeping the counter clean and the aisles uncluttered
  • Keeping track of stock levels and informing management of items that need to be reordered
  • Answering questions about store hours, policies, or promotions, and helping customers with anything else they need

Education

Bachelor - Engineering (Civil)

University of Wollongong

Skills

  • Good communication skills at all levels and strong presentation skills
  • Used to with fast paced environment
  • Proven sales experiences
  • Self-motivated, Honest, reliable, outgoing attitude and able to work in a team environment
  • Eye in details, accurate in numbers, have a long attention span and results orientated
  • Confident in taking initiatives
  • Customer Service
  • Collaboration and Teamwork
  • Creativity and Innovation

Availability

Monday to Sunday, 8am to 10pm

References

Md Reajul Hasan Meraj, Brand Ambassador, Secrets Shhh jewellery, Sydney CBD, NSW, 2000, 0480 428 279

Timeline

Cashier/ Customer service - Fresh Foods Convince store
05.2023 - 08.2023
Customer service - Kenny’s Kebab
03.2023 - Current
Team member and customer service representative - C.C BABCOQ
02.2023 - Current
University of Wollongong - Bachelor, Engineering (Civil)

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Faria Jahan Ela