Summary
Overview
Work History
Education
Skills
Availability
Languages
Volunteer Experience
References
Languages
References
Timeline
Generic

Farima Norozi

Melbourne,VIC

Summary

I am a dedicated team player who can be relied upon to help your company achieve its goals, and I am a very keen person who likes to implement all her talents and skills to get the task done to an excellent level. I would like to apply for a position that allows me to enhance my professional skills. I love working with people from different ethnicities and background, and to learn about their culture. Working with groups of people is my biggest strength as I can communicate effectively and create a strong relationship with them.

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Guess
Fountain Gate , Victoria
11.2021 - 02.2024
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Resolved customer complaints in a professional manner.

Cashier Assistant

Myer Melbourne
Melbourne, Victoria
10.2022 - 02.2023
  • Customer service
  • Cash register handling/ EFT
  • Assist with stock control
  • General duties
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Greeted customers and provided assistance in locating items.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits or change due to customers.

Boba Barista

Toppings and tea
Springvale , Victoria
02.2021 - 02.2023
  • Prepare and make bubble teas
  • Cooking
  • Prepare and serve orders
  • Customer service
  • Cash register handling
  • Store management
  • Till count
  • Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
  • Followed safety guidelines when handling hot liquids during beverage preparation.
  • Operated cash register to process payments from customers.
  • Restocked supplies such as straws, cups, and napkins for the barista station.

Warehouse Packer

Campion Education
Dandenong South , Victoria
11.2020 - 01.2021
  • Team leader responsibilities
  • Prepare and pack orders
  • General duties
  • Assist with stock control
  • Team - work
  • Assembled and packed orders according to customer specifications.
  • Ensured all documents related to shipping were accurately filled out per established procedures.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Collaborated with team members to achieve daily production goals.

Team Member

KFC - Lynbrook
Lynbrook
01.2017 - 01.2019
  • Tally orders / Cash handling / EFT
  • Customer service
  • Prepare and serve orders
  • Assist with stock control
  • Food preparation
  • General duties including cleaning up

Education

completed Year 12 Student -

Hampton Park Secondary College
Hampton Park, VIC
11-2020

HPSC poetry program – Guest speaker -

Melbourne museum
01.2019

HPSC Peer Support Program -

01.2018

HPSC Leadership Program - Guest Speaker -

Monash University
01.2016

Bachelor of dermal science (currently on my 2nd year) -

Victoria University

Skills

  • Punctual and reliable
  • Excellent communication Skills
  • Quick learner and the ability to follow instructions
  • Reliable, honest and trustworthy
  • Attentive and responsive
  • Strong sense of commitment and flexible attitude
  • Active listener
  • Keen to learn and willing to continue to improve
  • Team-work skills
  • Strong work ethic along with a can-do attitude
  • Positive and professional

Availability

I am currently available full time.

Languages

  • Dari, Comprehension, conversational abilities
  • Persian, Comprehension, conversational abilities
  • English, Comprehension, conversational abilities

Volunteer Experience

2017 - current, Youth Leadership Program, Southeast Community Links (SECL), Actively involved in community programs such as SECL Youth Week, Participate in leadership activities, projects/event management, Participate in learning and training to develop leadership skills, Planning and organising local youth lead activities, Provide formal feedback and ideas to the SECL staff and volunteers

References

  • Junior Melo, Senior Practitioner Youth and Family Engagement, Southeast Community Links, Junior@secl.org.au, (03) 9547 0511, 0435 916 339
  • Han, Toppings and tea, toppingsntea@gmail.com, 0418 380 200

Languages

English
Full Professional
Persian
Full Professional

References

References available upon request.

Timeline

Cashier Assistant

Myer Melbourne
10.2022 - 02.2023

Customer Service Cashier

Guess
11.2021 - 02.2024

Boba Barista

Toppings and tea
02.2021 - 02.2023

Warehouse Packer

Campion Education
11.2020 - 01.2021

Team Member

KFC - Lynbrook
01.2017 - 01.2019

completed Year 12 Student -

Hampton Park Secondary College

HPSC poetry program – Guest speaker -

Melbourne museum

HPSC Peer Support Program -

HPSC Leadership Program - Guest Speaker -

Monash University

Bachelor of dermal science (currently on my 2nd year) -

Victoria University

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Farima Norozi