Fatema Tahsin
Sydney,NSW
Summary
Committed and motivated pharmacy assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Overview
4
4
years of professional experience
Work History
Retail Pharmacy Assistant
Tamanna Pharmacy
03.2023 - 10.2023
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Received incoming supplies and stocked in correct locations.
Executive
Product Development
09.2021 - 02.2023
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
Customer Relationship Manager Officer
CRM Team
07.2020 - 08.2021
- Used consultative techniques to understand customer needs.
- Made customers aware of current and new programs and services.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Volunteer
Health Care Service Corporation
04.2020 - 06.2020
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Helped clients navigate social services system and access needed resources.
- Managed cases of Covid-19 affected clients receiving social or community service support.
Education
British Council IELTS
Bachelor of Science - Pharmaceutical Sciences
North South University
Dhaka, Bangladesh03.2020
High School Diploma -
Shaheed Lt. Anwar Girls College
Dhaka, Bangladesh06.2011
Skills
- Inventory management
- Client account management
- Product development
- Problem-Solving
- Flexible and Adaptable
- Effective leader
- Relationship building
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Retail Pharmacy Assistant
Tamanna Pharmacy
03.2023 - 10.2023
Executive
Product Development
09.2021 - 02.2023
Customer Relationship Manager Officer
CRM Team
07.2020 - 08.2021
Volunteer
Health Care Service Corporation
04.2020 - 06.2020
British Council IELTS
Bachelor of Science - Pharmaceutical Sciences
North South University
High School Diploma -
Shaheed Lt. Anwar Girls College
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