Fatemeh Bagheri
Eagle Vale,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Customer Service Representative fluent in English and Farsi language. Dedicated in providing excellent service to customers with diverse backgrounds. Understanding of cultural nuances to effectively bridge communication.
Comfortable working in fast-paced environment attending to customer service needs, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Model
IMG
Sydney, NSW
05.2023 - Current
- Assisted makeup artists and hair stylists in creating original, unique looks for varied shoots.
- Posed for photo shoots to showcase clothing designs and accessories.
- Understood fashion trends to accurately portray brand and client briefs.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
Volunteer
Australian Defence Force
08.2021 - 04.2023
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Conducted physical training to keep fit and perform job duties productively.
- Assisted with special events and programs such as parading on Anzac day as well as participating on AFX.
- Trained in first aid and managing emergency situations.
- Participated in activities such as drills, obstacle courses, weaponry stimulation training.
Customer Service Representative
Kmart
10.2022 - 02.2023
- Offered help with organizing and assisted with cleaning up store.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls and
- Responded to customer requests for products, services, and company information.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Gong Cha
05.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Controlled line and crowd with quick, efficient service.
- Built relationships with customers to encourage customer loyalty
Customer Service
McDonald's
04.2022 - 09.2022
- Providing knowledgeable and accurate information
- Communicated with management in relation to customers with issues and worked to find resolutions.
- Cleaned kitchen area, counters, food preparation areas and utensils
- Worked front counter, drive-thru and other areas
- Provided excellent customer service by greeting customers and meeting quality expectations
Education
Eagle Vale High School
Eagle Vale High SchoolSkills
- Customer service skills
- Customer service understanding
- Team work and leadership
- Confident with technology
- Language skills (fluent in English and Persian)
- Able to work in diverse environment
- Problem solving
- Time management
- Swimming
Timeline
Model
IMG
05.2023 - Current
Customer Service Representative
Kmart
10.2022 - 02.2023
Cashier
Gong Cha
05.2022 - 10.2022
Customer Service
McDonald's
04.2022 - 09.2022
Volunteer
Australian Defence Force
08.2021 - 04.2023
Eagle Vale High School
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