Fatemeh jafari
Adelaide,SA
Summary
Proven Shop Assistant at IGA Supermarket,providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance and organisation . Committed to maintaining high safety and cleanliness standards, contributing significantly to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Shop Assistant
IGA Supermarket
Adelaide, Prospect
03.2023 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Reduced wait times by efficiently processing transactions at the cash register.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
Diploma - Mathematics
Rabia Balkhi High School
Pakistan06.2021
Skills
- Relationship Building
- Stock replenishment
- Customer Assistance
- Patience and Empathy
- Cash Register Operation
- POS System Operation
- Flexible schedule availability
- Order Processing
- Store maintenance know-how
Timeline
Shop Assistant
IGA Supermarket
03.2023 - Current
Diploma - Mathematics
Rabia Balkhi High School
Similar Profiles
Jacob PriemJacob Priem
IGA at IGA SupermarketIGA at IGA Supermarket
Aditya JatAditya Jat
Night Shift Filler at IGA SupermarketNight Shift Filler at IGA Supermarket
Peyton NeavesPeyton Neaves
Retail Duty Manager at Ritchies IGA SupermarketRetail Duty Manager at Ritchies IGA Supermarket